Telephony Product Owner

Job ID : 86286-1
Job Title : Telephony Product Owner
Location : Frederick, MD
Duration : 6 months + possible extension
Rate Range: $35 - $45/hour on W2/ C2C (All inclusive)

The Telephony Product Owner is responsible for defining, owning, and delivering telephony and communication product capabilities, including voice platforms, contact center solutions, and unified communication systems. This role bridges business needs and technical execution, ensuring telephony solutions deliver maximum value to stakeholders.

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field
• 7–12 years in telecom/IT, with at least 3 years in a Product Owner or similar role
• Telephony & Unified Communications Expertise (VoIP, SIP, PBX, UCaaS, Contact Center platforms such as IVR, ACD, call routing)
• Product Ownership & Agile Delivery (backlog management, user stories, sprint planning, stakeholder alignment using Jira/Azure DevOps)
• Stakeholder & Business-Technical Translation (ability to convert business requirements into technical solutions and drive execution across teams)
• Prior work experience at client or in client's industry

Applicants must be able to work directly for Artech on W2

• Experience with platforms like Client Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone
• Knowledge of cloud telephony and migration strategies (UCaaS/CCaaS)
• Understanding of telecom compliance, security, and enterprise integrations/APIs

• Own and manage the product backlog for telephony and communication platforms (VoIP, PBX, Teams Calling, contact center solutions)
• Define product vision, roadmap, and priorities aligned with business objectives
• Gather and translate business requirements into user stories and acceptance criteria
• Collaborate with engineering, network, and operations teams to deliver scalable telephony solutions
• Act as the primary liaison between stakeholders (business, IT, vendors, leadership)
• Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutions
• Prioritize features based on business value, customer impact, and technical feasibility
• Ensure seamless integration with enterprise systems (CRM, ticketing tools, collaboration platforms)
• Participate in Agile ceremonies (Sprint Planning, Grooming, Reviews, Retrospectives)
• Monitor product performance and KPIs, ensuring continuous improvement
• Manage vendor relationships and evaluate new telephony technologies

• Competitive compensation package
• Opportunities for professional growth and advancement
• Collaborative and innovative work environment

For immediate consideration please click APPLY to begin the screening process with Alex.