M365 Cloud Administrator

Leidos has an opening for a Cloud Administrator to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice and other federal agencies. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services.

You will be a key part of the team delivering workstation support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.

The individual selected for this position will be a member of the Cloud Support team and the primary work location will be Washington, DC with work performed remotely. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, zero trust, geo-dispersed workforce. The successful candidate will have some hands-on experience with a cloud management platform. This can include supporting workstations, mobile devices, software, infrastructure, IAM, network, and security areas.

You will work closely with the Infrastructure and Operations Manager and will be a part of the Cloud Support team on the following key tasks:

Responsible for managing and maintaining Microsoft technologies and services

Configuring, troubleshooting, and enhancing M365 services and applications

Collaborating with other cloud support team members to support end-users

Utilizing Microsoft 365 tools to maximize productivity, collaboration, and data security

Completing incident tickets and service requests within SLA and in a modern tracking system

Working with desktop support, infrastructure, networking, and security engineering teams to resolve issues found in the environment

Attend internal meetings or with the customer as required

Provide weekly reporting of issues and projects

Utilize M365, and other tools to support a highly mobile, zero trust and geographically diverse customer

Ability and willingness to work extended hours or modified schedule for planned and emergency work

Perform other duties as assigned

Education and Experience: Typically requires BS degree or equivalent experience and less than 2 years prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.

Required Qualifications:

BS in Computer Science, Systems Engineering, Security Information Systems, or related technical field or equivalent experience with 0-2 years relevant experience

Ability to work well with people from many different disciplines with varying degrees of technical experience

Experience utilizing and supporting a cloud environment (Microsoft, AWS, Google, etc)

Monitor and analyze logs, alerts, and reports to ensure effective troubleshooting

Perform follow-up through system monitoring and communication with users and other support teams

Monitor appropriate alerts to allow for quick response to security risks

Support the integration of Microsoft 365 with other business applications

Assist with endpoint patching to ensure security compliance

Ability to convert knowledge into work instructions for others to follow

Excellent communication skills are required to effectively interface with executive level to individual contributors.

Demonstrate strong self-management skills by prioritizing tasks, maintaining accountability for assigned work, and proactively seeking guidance.

Ability to assist with support issues to a successful conclusion while updating management and senior leadership.

Strong documentation skills to maintain uptodate records that support operational consistency and team knowledge sharing

Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customers information.

Must be a U.S. Citizen

Desired Qualifications:

0-2 years of experience with workstation systems management systems administration support (Intune, SCCM, etc.)

General familiarity with cloud management solutions (Azure, AWS, Google, etc.)

Familiarity with scripting (PowerShell, Python, etc.)

Strong problem-solving and troubleshooting skills, with the ability to analyze technical issues and provide effective solutions, in a confidential manner.

Government contracting experience

Ability to create and speak to presentations and reports.

Required Clearance : Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customers information. US Citizenship is required . Current clearance is not required, but selected individual cannot start the assignment until the customer grants the required security clearance.

ESA V - FRTIB

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For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.