IT Technician

Founded in 1988 in Bend, Oregon, Deschutes Brewery has been pushing the craft beer movement forward for more than three decades. Today, we're proud to be the 6th largest independent craft brewery in the United States, with a reputation built on innovation, quality, and a whole lot of passion for producing a great product. Deschutes continues to grow, with a footprint in all 50 states one of the fastest growing non-alcoholic portfolio's in the country. We've also partnered with brands including Patagonia Provisions, Boneyard Beer and PartyBomb, a new-to-world flavored malt beverage. From hop-forward classics to creative seasonal releases, award winning non-alcoholic beers to flavor forward malt beverages, we're driven by one simple goal: brew damn tasty beverages that bring people together. If you're looking to do meaningful work with people who care deeply about their craft -and know how to have fun along the way- Deschutes Brewery is a place where you can grow and make an impact.

We are currently recruiting for an IT Technician to join our team in Bend, OR! In this role you will provide front-line end user support and maintain organizational workstations, peripherals, and software, including installing, diagnosing, maintaining, and upgrading device hardware and software to ensure optimal performance and security.

What You'll be Doing:

• Provide IT end-user support to the company as first line responder; maintain excellent customer service, response times and documentation; assist end users in person, over the phone, via video conferencing and/or via desktop sharing
• Troubleshoot and resolve computer hardware and software issues
• Maintain the health of company computers, peripherals, and phones, including hardware and software upgrades, updates, and replacements
• Set up and manage user accounts and permissions on various platforms, including Active Directory and Microsoft 365
• Maintain and utilize industry-standard toolsets used to accomplish IT-related tasks, such as the SolarWinds Service Desk platform, deployment tools, end-point management systems, etc.
• Provide end-user IT training and maintain user-accessible documentation and instructions
• Support company communications by assisting in the facilitation of large meetings and webinars, as well as managing audio-visual hardware and software meeting tools such as Microsoft Teams and GoTo Webinar
• Manage end-user computer backups
• Assist Systems Administrators with anti-malware systems pertaining to workstations
• Escalate server and network related issues to the Systems Administrators as needed
• Maintain workstation-related software and hardware inventory, licensing, and support contracts
• Facilitate the resolution of technical support issues between end users and third-party vendors whose systems internal IT does not directly support
• Engage and coordinate with vendors to resolve technical issues with various systems under the IT Technician's purview as needed

Just some of the awesome perks of working for Deschutes Brewery:

• Awesome co-workers! (Recently voted one of the BEST places to work in Bend!)
• Being part of one of the best (and award winning!) Breweries in Oregon
• Medical, dental and vision insurance
• 401k Match of 4% vested immediately!
• 2 weeks paid vacation, 1 week sick leave, and paid holidays
• "On Demand Pay" (get your money when you need it) available through DailyPay
• Employee stock ownership - be a part owner of Deschutes Brewery!
• Pro deals with local companies
• Deschutes Brewery and Boneyard discounts
• Free beer for those 21+!

What You'll Need to be Successful:

• Proven experience as an IT Technician or equivalent position
• 2 years' experience supporting Microsoft Windows 10/11 desktop/laptop computers in a corporate environment
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Must have a working knowledge of standard desktop software such as operating systems, system utilities, security, web browser, email, antivirus, and office productivity software.
• Experience troubleshooting basic network, software, and printing problems
• Strong customer service skills and the ability to communicate and work effectively with a diverse range of people in a professional and respectful manner
• Excellent troubleshooting, diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• Ability to operate independently and as part of a team

What's Nice to Have:

• Associate Degree or technical training equivalent in areas of computer and/or network technology
• Certification related to the duties of an IT Technician is considered an advantage (e.g. CompTIA A+)
• Experience working with and administering Office 365
• Experience with administration on MacOS

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact ... to discuss your application.