HCM Systems Support Analyst

SummaryBalfour Beatty is seeking an HCM Systems Support Analyst to join our team. This individual will provide support for all HCM software applications and integrations including configuration, trouble shooting, documentation, testing, reporting, and training. The analyst will also assist with system advancement, system utilization and end-user satisfaction.

This individual will preferably be based out of our Dallas, TX office. Applicants outside of the DFW area who live near a different Balfour Beatty office may be considered as well.

Essential Functions

Assist in ensuring all HCM modules and integrations are configured properly and are maintained with current software updates.Perform testing ensuring proper documentation.Assist with all activities associated with new business system requirements including requirement definition, vision and scope documentation, design document development, development coordination, and status communication through project completion.Closely monitor HCM workflows, background jobs, and integrations and assist in resolving any issues.Manage Dayforce end user security.Identify training needs. Assist in the design, development, management, and facilitation of training curriculum.Ensure consistency, accuracy, and quality of all assigned end user documentation.Evaluate and report system advancement, utilization, and end-user satisfaction.Provide support, consultation, and research to stakeholders. Manage the customer support email box.Respond to all requests for information within four (4) business days of receipt. If request cannot be completed within four (4) business days, work with customer to determine a mutually acceptable date for report completion.Assist with daily transaction processing for human resources data management on an as needed basis.Write all documentation for work processes maintaining necessary updates.Actively participate in group status meetings and/or conference calls and respond to identified issues.Actively participate in task team meetings to fully understand end-user needs.Actively participate in vendor conferences, webcasts, and user group communities.

40% - HCM System Administration

Ensure all HCM modules and integrations are properly configured and maintained with current software updates.Monitor HCM workflows, background jobs, and integrations; assist in resolving issues.Manage Dayforce enduser security.Assist with daily HR data transaction processing as needed.

20% - Testing & Documentation

Perform system testing and maintain proper documentation.Write and maintain documentation for work processes and system updates.Ensure consistency, accuracy, and quality of all assigned enduser documentation.

15% - Project Support & Requirements

Support activities related to new business system requirements, including requirement definition, vision/scope documentation, design development, and coordination with technical teams.Communicate project status through completion.Participate in task team meetings to understand enduser needs.

10% - Training & Enablement

Identify training needs and assist in the design, development, and facilitation of training curriculum.Support end users through documentation, guidance, and knowledge sharing.

10% - Stakeholder Support & Communication

Provide support, consultation, and research to stakeholders.Manage the customer support email inbox.Respond to all information requests within four business days or negotiate alternate timelines.

5% - System Evaluation & Reporting

Evaluate and report on system advancements, utilization, and enduser satisfaction.Participate in vendor conferences, webcasts, and user group communities to stay current on system capabilities.

5% - Team Collaboration

Actively participate in group status meetings and conference calls.Respond to identified issues and collaborate with team members to resolve them.

Promote Customer Relations

Builds effective relationships with project teams, functional departments, customers, vendors, and user groups that reflect and support company core values and meets or exceeds the customer's expectations.Actively participates in industry, client, and community relations to enhance company image.

Culture, Leadership and Employee Development

Promotes our Creed. Communicates our vision and purpose through Service, Talent & Choices.Serves as a role model and promotes professional behavior.Participates in personal career development through training, participates in software training and seminars as applicable for this position.

Performs other related duties as assigned.

Working ConditionsThe majority of work is completed in an office setting with intermittent sitting, standing, and walking. Periodic travel required. This is a hybrid role (three days in the office, two days from home).Education, Experience, and Knowledge

Associate's degree in Human Resources, Information Systems, Business, or related field or equivalent work experienceMinimum of three (3) years of HCM support analyst experienceSolid understanding of human resources, payroll, and benefit work processes, best practices, and systemsDayforce experience a plusAble to coordinate and communicate information effectively to project stakeholders and managementAbility to prioritize tasks, meet deadlines, and handle multiple projects simultaneouslyDemonstrated ability to work independently as well as collaboratively within a team environmentOrganizational skills to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing informationAct in a manner of integrity that shows support for the company, its values, and the employees while maintaining a constant focus on meeting/exceeding stakeholder requirements and expectationsAbility to travel intermittently, up to 10% of schedule