Help Desk Support I - Maitland, FL

JOIN OUR TEAM: HELP DESK TECHNICIAN

About Us
We are a leading dermatology company, and we're looking for an experienced Help Desk Technician to join our dynamic team. Our medical office environment is fast-paced, and we take pride in being one of the largest dermatology practices in the country, with plans for continued growth.

Responsibilities
As a Help Desk Technician, you will:

• Provide top-notch technical support to end-users via phone, email, and self-service requests
• Diagnose and resolve hardware and software issues, communicating effectively with end-users to understand equipment problems and propose solutions
• Set up, configure, and test computer equipment and peripherals.
• Maintain detailed records of customer issues, tracking each case through to resolution.
• Assist in software and hardware updates.
• Perform PC Moves/Adds/Changes as needed.

Requirements

To excel in this role, you should:

• Possess strong hardware and software knowledge.
• Be proficient in Windows operating systems (Windows 10, etc.), Microsoft Office Suite, and Microsoft Exchange/Outlook.
• Have experience diagnosing PC hardware problems.
• Be able to perform basic network functions.
• Conduct computer remedial and preventative maintenance.
• Maintain accurate and complete records of customer calls and resolutions.
• Stay current with technical knowledge of relevant products and support policies
• Have 1 year of experience working in a help desk environment, resolving computer hardware and software-related issues.

Compensation and Benefits (Eligible for Full-Time Positions)

• Referral Program
• Comprehensive Benefits Packages
• Paid Time Off (PTO), 6 Paid Holidays, Floating Holiday, Vacation Time
• 401(k)
  
  

ADCS Clinics LLC is committed to providing equal employment opportunities for all . We adhere to EEOC guidelines and comply with federal, state, and local laws and regulations on nondiscrimination. All applicants must have authorization to work in the United States.

If you're a tech-savvy problem solver with a passion for customer service, we want to hear from you! Apply today to be part of our growing team