Product Manager - Digital CX

Position Overview:

We are looking for a self-motivated, experienced Product Manager to join our client's Digital CX Product Management Customer Experience team responsible for developing new products and optimizing existing capabilities throughout the customer journey. This successful leader will have experience leading end-to-end product management for global digital products, with the ability to translate business goals into high-impact product initiatives. Working in an Agile environment, in collaboration with a cross-functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Backlog is properly prioritized, defined and executed for the team. Theyll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership.

Responsibilities

Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.

Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals

Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment

Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at our client.

Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies

Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the teams feature backlog

Works closely with the Product Marketing Manager to understand the our client's customer journey and product launch strategies that will impact business processes across the customer journey

Develops process flows to illustrate the impact on operations because of the new or improved capabilities

Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics

Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams

Maintains the conceptual and technical integrity of the features for the team

Provides input into release timelines and investigates alternate paths forward on potential timing options

Drives scope tradeoff evaluations on feature implementation

Participates in usability studies to bring voice of the customer on a feature to the team

Supports the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements

Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs

Required Leadership Skills & Behaviors

A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy

Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working

Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.

Required Skills and Competencies

Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals

Strong business acumen and passion for delivering impact by executing world-changing technologies

Strong ability to influence, interact, and lead globally

Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making