Client Technical Support Consultant III

ADP, Inc. is hiring a Client Technical Support Consultant III in our Roseland, New Jersey location.

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you! Ready to design whats next?

To thrive in this career, youll need to be enthusiastic, eager to learn, and take on stretch assignments. You strive to learn new technologies and find ways to incorporate what you learn into building your results. Youll be curious, persistent, and at times persuasive.

As part of our team, youll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design whats next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

WHAT YOULL DO:

• Build Teams that thrive. As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive.
• Learning . Youre always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a learn as you go approach with a willingness to figure out new ways of doing things.
• Create Results. Youre proactive and hands-on. When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, its as polished as you could make it.
• Continuous Learning. You will actively collaborate with other associates to share ideas or show what youve learned. You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients.
• Variety of work. There is no typical day. You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad hoc requests from your peers in other departments.
• Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive-level communications on milestone achievements.
• Challenges . Inevitable challenges will arise, and well rely on you to look for a solution.
• Responsibilities. Responsible to provide 2nd level post-live issue resolution within Service Level Agreement timeframes including investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Prepare functional specifications and change control requests, including design and configuration details. Test and document change control requests. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Deliver effective client communications and ticket management/resolution via CRM. Work with Global View Product Manager on items that are not currently part of the clients current range. Ensure payroll specialists are applying consistent methodologies and meeting GlobalView's service level agreement. Review and define GlobalView payroll methodologies or processes and ensure payroll specialists follow GlobalView's requirements. Liaise with Service Delivery Coordinators / Account Management. Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application. Identify and test SAP Note application as Advanced Correction. Create and send Customer messages to SAP to request support and corrections. Oversee root cause analysis (RCAs) for highly escalated issues and provide best practices in deploying processes across multiple teams.

TO SUCCEED IN THIS ROLE:

• Education and Qualifications/Skills and Competencies. Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field of study plus five (5) years of related experience required. The company will also accept a Master's degree and three (3) years of related experience. Will accept a three-year degree or a combination of degrees or diplomas as meeting the Bachelor's degree requirement.

  Telecommuting Permitted.

• Work Experience. Two (2) years of experience must include: SAP HCM; SAP Development; Personnel Administration (PA); US payroll; Organizational Management (OM); Time Management (TM); SF Integration with HCM; WD Integration with HCM; Resolving customer end-users CRM inquiries and escalated issue tickets; XML; Oracle Integration with HCM; ABAP code for HCM; SFTP File transmission; General Ledger HCM Postings; and Year End Interface Activities/Compliance Integration.

YOULL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one anothers ideas to find the best solution.
• Deliver at an epic scale. We deliver real user outcomes using strong judgment and good instincts. Were obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADPs Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

Benefits listed at: jobs.adp.com/en/life-adp

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADPs commitment on our YouTube channel:

What are you waiting for? Apply today!
Find out why people come to ADP and why they stay:
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For more information please visit: jobs.adp.com

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