Desktop Support Engineer #671

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com

Location: Department 671

Shift: Daytime

Experience: 5+ years

Pay Range: $30.13 to $45.20

Actual pay will be based on various factors, such as a candidate's qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker's gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

This position is not eligible for sponsorship.

Desktop Support Engineer

Location: Kwik Trip Support Center

Job Type: Full-Time

Overview

The Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip Support Center. This role acts as a senior technical escalation resource within Desktop Support, resolving complex hardware, operating system, endpoint configuration, and enterprise software issues. The position focuses on advanced troubleshooting, problem management, and root cause analysis while partnering with other IT teams to improve stability, efficiency, and service quality.

What You'll Do

Serve as a senior escalation point for complex desktop, hardware, operating system, and software issues

Provide expert-level troubleshooting for high-impact or recurring endpoint incidents

Lead problem management efforts including investigation, documentation, testing, and root cause analysis

Analyze trends related to desktop incidents, hardware failures, and software issues

Coordinate resolution with Endpoint Management, Security, and other IT teams as needed

Provide clear, data-driven technical recommendations to IT leadership and partners

Assist with testing and validation of desktop hardware, endpoint configurations, and software deployments

Support desktop-related projects such as hardware refreshes, operating system upgrades, and migrations

Manage and process hardware warranty claims

Improve, standardize, and automate Desktop Support processes

Coach and mentor Desktop Support team members on advanced troubleshooting techniques

Create and maintain technical documentation and knowledge articles

Assist with remediation of endpoint-related vulnerabilities

What You'll Bring

Bachelor's degree in information technology or a related field preferred

Six or more years of progressive experience in desktop support, endpoint engineering, or related IT roles

Strong experience supporting Windows OS, Windows hardware, macOS, and Apple hardware

Advanced troubleshooting and root cause analysis skills

Experience with endpoint management platforms, Active Directory, and Group Policy

Strong communication skills with the ability to explain technical concepts to non-technical users

Preferred Certifications

Hardware Warranty Service Provider Certification (required or obtained within a defined timeframe)

ITIL Certification preferred

Additional certifications such as CompTIA A+, Microsoft, Apple, SCCM, or Intune

Work Schedule

Monday - Friday daytime hours with rotating on-call responsibilities

Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.