Systems and Network Administrator
Location
8700 College View Drive, Saint Bonifacius, MN, 55375, United States
Employee Type
FTS
Description
This position oversees the development, implementation, maintenance, and support of Crown College's technical support offerings including, but not limited to: disaster recovery planning, network infrastructure maintenance, script writing for automation, business applications, and server administration.
This position requires flexibility in addressing a varying set of issues across a spectrum of technologies. In addition to technical expertise, the candidate must excel in customer relations and interpersonal skills as well as demonstrate a strong desire to troubleshoot and resolve issues.
All members of the infrastructure team within the Information Technology department are charged with working very closely with the other members of the team. Each member has a core set of responsibilities but is expected to help the other members whenever possible as many of the projects pursued by the team cross into the other team members' areas.
SUPERVISION RECEIVED:
Director of IT or equivalent leadership role in IT
SHARED ROLES WITH OTHERS:
Some aspects of this position are shared with one or more others to accomplish key tasks
SUPERVISORY FUNCTIONS:
None
EQUIPMENT/JOB LOCATION:
This person primarily works from an office at Crown College. Equipment used includes, but is not limited to, computers, software, printers, fax machines, copy machines, audio/visual equipment, mobile devices, network troubleshooting and installation tools, and other equipment as the position requires.
ESSENTIAL FUNCTIONS OF THE JOB:
Primary Responsibilities
o Server Administration
Manage VMware or other hypervisor solutions as needed
Manage servers and their performance and storage utilization as applicable
Maintain Microsoft Windows Servers and Linux operating systems
Manage and maintain server hardware and related hardware in server farm
Analyze quotes, handle licensing, and handle warranty on server stack components
Manage certificate renewals and installs
o Backups
Maintain server, M365 and database backups
Test backups as scheduled
Manage effective backup strategy for servers and as needed, critical workstations
Analyze quotes, handle licensing, and handle warranty on backup solutions
o Disaster Recovery Planning
Develop and maintain a Disaster Recovery Plan for the college's technical offerings
Enforce compliance with these disaster recovery policies
Assist with cyber insurance plans as needed
o Infrastructure Security
Manage patch management, antimalware solution and DNS security solutions on endpoints
Manage patch management on servers
Manage antimalware solution and DNS security solution on servers
Respond to and investigate endpoint security and email secuirty incidents
Set up and maintain email security solutions as needed
Address incidents of compromised user accounts
Produce different documentation for audits as needed
Assist with security audits and testing as needed
Address application security incidents
o Application Support
Support and maintain various business applications
Support our faculty, staff, and students in our Learning Management System (LMS), such as Canvas, as needed
Support other applications used by faculty as needed
Manage print management software, such as PaperCut
Maintain and upgrade databases on current applications
Monitor databases to optimize database performance and resource use
Monitor and maintain database security
Manage database backups
Document software applications
o Network Administration
Oversee development and expansion of network infrastructure
Identify, analyze, and correct issues that prevent users from connecting to different resources
Complete network infrastructure maintenance, improvements, and projects
Maintain the various components of the college's Internet connection(s)
Work with ISP's on implementations and issues as needed
Manage and monitor firewall
Manage remote access to network services for faculty, staff, and students
Troubleshoot VPN issues
Manage and monitor LAN and WLAN infrastructure
Oversee the installation of cabling when outsourced
Complete network hardware and wiring installations
Perform cable repairs as required
Perform cable management and maintenance as required
Assist with resolving copper and fiber connection issues
Troubleshoot onsite network hardware, wiring, and connectivity issues
Maintain network switching infrastructure, identifying potential bottlenecks and proposing solutions
Manage and track the distribution of static and dynamic network addresses to network hosts in the network
Troubleshoot wireless Internet issues
Perform Wi-Fi planning, designing, and deployment
Test wireless configurations as needed
Monitor and improve wireless network infrastructure
Install and track UPS assets
Manage information of and documentation on certificates
Support use of various network services, such as file sharing, printing, email, and telecommunications
Configure and maintain networked print services
Expand knowledge of networking concepts and gain network skills as needed
Respond to network outage events
Develop and maintain network security policies
Implement the procedures detailed in the security policies
Perform regular audits of the network to ensure compliance with the security policies
Analyze quotes, handle licensing, and handle warranty on network components
o Customer Service Responsibilities
Responsible for ensuring customer satisfaction in every step of the issue resolution process
Identify, evaluate and prioritize customer problems and complaints
Interact with customers from several different disciplines via phone, e-mail, remote management, and in-person providing technical support and problem resolution
Track information about status of each customer's issue in a Help Desk system. Document progress and resolution information to keep customer informed. Research as required to find the correct solution
Constant communication to customers and other team members is essential for successful operation
Train customers on how to best mitigate issues and use different software if necessary
Utilize all technical resources to solve customer problems
Escalate unresolved issues to appropriate technology specialists or vendors
Provide support to customers and other information technology personnel on a variety of issues
Provide Tier 2 and Tier 3 support
o Vendor Management and Coordination
Work with vendors on obtaining software licensing and negotiating pricing
Work with hardware and printer vendors
Coordinate projects with vendors on implementing IT solutions
Work with various hardware and software vendors on support issues and projects
Help manage and oversee vendor relationships
o Other Responsibilities
Collaborate with different business units to accomplish organizational goals
Perform business analysis tasks on new hardware and software implementations
Printer fleet management for all users and devices.
Advise on IT department policies and procedures
Utilize PowerShell for various administrative tasks and stay up to date on changes to such cmdlets involved
Be familiar with a variety of the field's concepts, practices, and procedures
Shared Responsibilities:
o Cybersecurity
o J1 Administration
o JICS
o Softdocs
o Middleware Applications & Integrations
o Automations
o Reports
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Be in agreement with the Crown College Statement of Faith and Community Covenant
Works well in a team environment consisting of technical and non-technical personnel
Excellent customer service skills
Attention to detail and organizational skills
Ability to manage time and prioritize tasks
Ability to learn and adapt to change
Ability to manage multiple projects in a fast-paced, deadline-driven environment
Strong self-starter and ability to work independently
Comprehensive knowledge of end user workstation hardware and software
Experience with network cabling
Comprehensive knowledge of computers and networking
Knowledge and experience with wireless networking system
Experience with Microsoft Windows Server and Linux
Knowledge of TCP/IP-based networks and network security
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit for extended periods of time
To have hand and arm (or equivalent) dexterity adequate to allow for extensive use of a keyboard for data entry
To talk and hear with enough proficiency to allow for communicating with co-workers and customers by phone or in person
To have adequate vision to accommodate frequent viewing of computer screens
Be able to frequently lift and/or move up to ten (10) pounds and infrequently lift or move up to 25 pounds
Be able to work in an environment with moderate or loud noise levels as circumstances arise
Building and installing cabling in tight and closed locations
Work with equipment that may require the ability to lift up to 50 pounds
MINIMUM QUALIFICATIONS:
Bachelor's degree or associated technical training
5 years experience in the IT field
1 year customer service experience
PREFERRED QUALIFICATIONS (in addition to the above minimum qualifications):
Bachelor's degree in a related IT degree
At least 5 years experience in the IT field within Higher Education
Experience in a customer support role in Higher Education
NON-DISCRIMINATION POLICY:
Crown College will not discriminate against or harass any employee or applicant for employment because of race, color, national origin, sex, disability, age, or status with regard to public assistance.
(The examples given above are intended only as illustrations of various types of work performed and are not necessarily all-inclusive. This position description is subject to change as the needs of the employer and requirements of the position change. Crown College reserves the right to change and/or eliminate any and all job duties as necessary.)
Additional Information
Base Pay From
45000
Base Pay To
50000
Location
8700 College View Drive, Saint Bonifacius, MN, 55375, United States
Employee Type
FTS
Description
This position oversees the development, implementation, maintenance, and support of Crown College's technical support offerings including, but not limited to: disaster recovery planning, network infrastructure maintenance, script writing for automation, business applications, and server administration.
This position requires flexibility in addressing a varying set of issues across a spectrum of technologies. In addition to technical expertise, the candidate must excel in customer relations and interpersonal skills as well as demonstrate a strong desire to troubleshoot and resolve issues.
All members of the infrastructure team within the Information Technology department are charged with working very closely with the other members of the team. Each member has a core set of responsibilities but is expected to help the other members whenever possible as many of the projects pursued by the team cross into the other team members' areas.
SUPERVISION RECEIVED:
Director of IT or equivalent leadership role in IT
SHARED ROLES WITH OTHERS:
Some aspects of this position are shared with one or more others to accomplish key tasks
SUPERVISORY FUNCTIONS:
None
EQUIPMENT/JOB LOCATION:
This person primarily works from an office at Crown College. Equipment used includes, but is not limited to, computers, software, printers, fax machines, copy machines, audio/visual equipment, mobile devices, network troubleshooting and installation tools, and other equipment as the position requires.
ESSENTIAL FUNCTIONS OF THE JOB:
Primary Responsibilities
o Server Administration
Manage VMware or other hypervisor solutions as needed
Manage servers and their performance and storage utilization as applicable
Maintain Microsoft Windows Servers and Linux operating systems
Manage and maintain server hardware and related hardware in server farm
Analyze quotes, handle licensing, and handle warranty on server stack components
Manage certificate renewals and installs
o Backups
Maintain server, M365 and database backups
Test backups as scheduled
Manage effective backup strategy for servers and as needed, critical workstations
Analyze quotes, handle licensing, and handle warranty on backup solutions
o Disaster Recovery Planning
Develop and maintain a Disaster Recovery Plan for the college's technical offerings
Enforce compliance with these disaster recovery policies
Assist with cyber insurance plans as needed
o Infrastructure Security
Manage patch management, antimalware solution and DNS security solutions on endpoints
Manage patch management on servers
Manage antimalware solution and DNS security solution on servers
Respond to and investigate endpoint security and email secuirty incidents
Set up and maintain email security solutions as needed
Address incidents of compromised user accounts
Produce different documentation for audits as needed
Assist with security audits and testing as needed
Address application security incidents
o Application Support
Support and maintain various business applications
Support our faculty, staff, and students in our Learning Management System (LMS), such as Canvas, as needed
Support other applications used by faculty as needed
Manage print management software, such as PaperCut
Maintain and upgrade databases on current applications
Monitor databases to optimize database performance and resource use
Monitor and maintain database security
Manage database backups
Document software applications
o Network Administration
Oversee development and expansion of network infrastructure
Identify, analyze, and correct issues that prevent users from connecting to different resources
Complete network infrastructure maintenance, improvements, and projects
Maintain the various components of the college's Internet connection(s)
Work with ISP's on implementations and issues as needed
Manage and monitor firewall
Manage remote access to network services for faculty, staff, and students
Troubleshoot VPN issues
Manage and monitor LAN and WLAN infrastructure
Oversee the installation of cabling when outsourced
Complete network hardware and wiring installations
Perform cable repairs as required
Perform cable management and maintenance as required
Assist with resolving copper and fiber connection issues
Troubleshoot onsite network hardware, wiring, and connectivity issues
Maintain network switching infrastructure, identifying potential bottlenecks and proposing solutions
Manage and track the distribution of static and dynamic network addresses to network hosts in the network
Troubleshoot wireless Internet issues
Perform Wi-Fi planning, designing, and deployment
Test wireless configurations as needed
Monitor and improve wireless network infrastructure
Install and track UPS assets
Manage information of and documentation on certificates
Support use of various network services, such as file sharing, printing, email, and telecommunications
Configure and maintain networked print services
Expand knowledge of networking concepts and gain network skills as needed
Respond to network outage events
Develop and maintain network security policies
Implement the procedures detailed in the security policies
Perform regular audits of the network to ensure compliance with the security policies
Analyze quotes, handle licensing, and handle warranty on network components
o Customer Service Responsibilities
Responsible for ensuring customer satisfaction in every step of the issue resolution process
Identify, evaluate and prioritize customer problems and complaints
Interact with customers from several different disciplines via phone, e-mail, remote management, and in-person providing technical support and problem resolution
Track information about status of each customer's issue in a Help Desk system. Document progress and resolution information to keep customer informed. Research as required to find the correct solution
Constant communication to customers and other team members is essential for successful operation
Train customers on how to best mitigate issues and use different software if necessary
Utilize all technical resources to solve customer problems
Escalate unresolved issues to appropriate technology specialists or vendors
Provide support to customers and other information technology personnel on a variety of issues
Provide Tier 2 and Tier 3 support
o Vendor Management and Coordination
Work with vendors on obtaining software licensing and negotiating pricing
Work with hardware and printer vendors
Coordinate projects with vendors on implementing IT solutions
Work with various hardware and software vendors on support issues and projects
Help manage and oversee vendor relationships
o Other Responsibilities
Collaborate with different business units to accomplish organizational goals
Perform business analysis tasks on new hardware and software implementations
Printer fleet management for all users and devices.
Advise on IT department policies and procedures
Utilize PowerShell for various administrative tasks and stay up to date on changes to such cmdlets involved
Be familiar with a variety of the field's concepts, practices, and procedures
Shared Responsibilities:
o Cybersecurity
o J1 Administration
o JICS
o Softdocs
o Middleware Applications & Integrations
o Automations
o Reports
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Be in agreement with the Crown College Statement of Faith and Community Covenant
Works well in a team environment consisting of technical and non-technical personnel
Excellent customer service skills
Attention to detail and organizational skills
Ability to manage time and prioritize tasks
Ability to learn and adapt to change
Ability to manage multiple projects in a fast-paced, deadline-driven environment
Strong self-starter and ability to work independently
Comprehensive knowledge of end user workstation hardware and software
Experience with network cabling
Comprehensive knowledge of computers and networking
Knowledge and experience with wireless networking system
Experience with Microsoft Windows Server and Linux
Knowledge of TCP/IP-based networks and network security
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit for extended periods of time
To have hand and arm (or equivalent) dexterity adequate to allow for extensive use of a keyboard for data entry
To talk and hear with enough proficiency to allow for communicating with co-workers and customers by phone or in person
To have adequate vision to accommodate frequent viewing of computer screens
Be able to frequently lift and/or move up to ten (10) pounds and infrequently lift or move up to 25 pounds
Be able to work in an environment with moderate or loud noise levels as circumstances arise
Building and installing cabling in tight and closed locations
Work with equipment that may require the ability to lift up to 50 pounds
MINIMUM QUALIFICATIONS:
Bachelor's degree or associated technical training
5 years experience in the IT field
1 year customer service experience
PREFERRED QUALIFICATIONS (in addition to the above minimum qualifications):
Bachelor's degree in a related IT degree
At least 5 years experience in the IT field within Higher Education
Experience in a customer support role in Higher Education
NON-DISCRIMINATION POLICY:
Crown College will not discriminate against or harass any employee or applicant for employment because of race, color, national origin, sex, disability, age, or status with regard to public assistance.
(The examples given above are intended only as illustrations of various types of work performed and are not necessarily all-inclusive. This position description is subject to change as the needs of the employer and requirements of the position change. Crown College reserves the right to change and/or eliminate any and all job duties as necessary.)
Additional Information
Base Pay From
45000
Base Pay To
50000
Job ID: 519187726
Originally Posted on: 4/29/2026
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