Desktop Support Longview, WA

Back Share this job Share on Facebook Share on Whatsapp Share on LinkedIn Share on Twitter Share on Email Desktop Support Longview, WA Type onsite Location Washington Metropolitan Area Engagement Temporary | Full Time onsite Type Washington Metropolitan Area Location Temporary | Full Time Engagement Apply Job Description 83RGMFSJCR We are seeking a skilled and dedicated PC Technician (We need 1 band 2 desktop support FTEs for this location and back up tech) to join our IT support team for back-up. The ideal candidate will have a strong background in technical support, computer management, and troubleshooting across various operating systems. This role involves providing exceptional customer service while ensuring the smooth operation of our IT infrastructure. This role involves serving as the first and second point of contact for customer issues, ensuring effective problem resolution and clear, timely communication regarding issue status and solutions. The position requires maintaining accurate and up-to-date ticket documentation for all reported incidents while collaborating with third-party vendors to address and remediate complex audio-visual issues when necessary. Responsibilities include installing, upgrading, supporting, and troubleshooting operating systems such as Windows XP, Windows 7, Windows 8.1, Windows 10, and applications including Microsoft Office 2010, Cisco Jabber, and other authorized desktop software. The role also requires basic knowledge of Mac operating systems to support Apple users. Additionally, the individual will install, upgrade, maintain, and troubleshoot printers and computer hardware, perform preventative maintenance on desktops, laptops, and printers, and carry out remedial repairs on authorized peripheral equipment. Using diagnostic tools to resolve network connectivity and workstation hardware/software issues is essential. The position calls for broad IT experience with a foundational understanding of networks, servers, audio/visual systems, smart devices, and telecommunications, along with the ability to effectively operate within a project-based environment. About Barrister Global Services Network Barrister Global Services Network is a premier provider of multi-vendor IT services. We are the oldest and largest woman-owned IT service company within the United States. We serve customers in the commercial, government and consumer markets through direct and indirect channels. Our business partners include the largest North American IT companies such as equipment manufacturers, service companies, resellers, distributors and third-party warranty administrators. As a woman-owned company, we support and participate in the diversity programs of our commercial and government customers. Barrister services are offered at one of the industry's most competitive price points, lowering our customer's service costs while providing maximum service flexibility and scalability. Services range from contracted and per incident onsite break/fix hardware repair to managed help desk and equipment installations, de-installations and disposals. We support our retail clients with point-of-sale and kiosk services ranging from deployment, to installation, to ongoing onsite maintenance and hot-swap services. We offer both warranty and non-warranty equipment service from multiple vendors. We can provide you with complete 24x7 coverage. Barrister maintains warranty authorizations from over 20 manufacturers and repair certifications for products of over 200 manufacturers. We offer our customers exceptional multi-vendor management through a single source, while reducing their service costs through extensive warranty programs. Our service model is client-centric and has at its core our fundamental objective to get the right technical skill and the right part to the right customer location at the right time for fast and predictable hardware problem resolution. We manage a vast network of over 15,000 certified technicians through our proprietary advanced web-based system. We deliver on-site service to every zip and postal code within the United States, Canada, and Puerto Rico. Website LinkedIn Introduce talent or Refer a Friend/Colleague If this role aligns with someone in your professional network, we invite you to refer them. Referral & Agency Submission Share this job Share on Facebook Share on Whatsapp Share on LinkedIn Share on Twitter Share on Email