Manufacturing IT Support Engineer

Must Have Technical/Functional Skills • Interaction with Team members for knowledge sharing, knowledge transition and issue resolution • Stakeholder management, share regular updates and assist in preparing operational reports • Triaging of issues and coordination with cross functional teams for timely resolution • Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) • Maintaining agreed SLA levels and assuring Quality of delivery at all times • Good experience as a .Net developer • Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net • Good Experience on any SCADA platforms • Strong experience in database technologies of SQL, Oracle. • Interaction with SMEs on functional issues • Coordinate communications between suppliers, OEM, and business stakeholders for their particular area • Tracks and report progress to stakeholders • Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes • Working with Manufacturing Customer will be an added advantage
Roles & Responsibilities • Day to day incident monitoring and resolution (Service Now preferred) • Interaction with client (IT & Business users) on functional issues • Triaging of issues and coordination with cross functional teams for timely resolution • Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) • Maintaining agreed SLA levels and assuring Quality of delivery at all times • Interaction with SMEs on functional issues • Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area • Tracks and report progress to stakeholders • Development of functionalities as per requirement provided y customer
Generic Managerial Skills, If any • Flexible • Excellent communication skills • Continuous learning attitude • Team worker • Meticulous
Base Salary Range : $90,000 to $100,000 Per Annum
TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: M aternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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