Technical Support Specialist

Contract

Technical Support Specialist

Posted on 26 May 26 by Andy Ringer

Princeton, NJ $ - $

Job Description

Technical Support Specialist (Entry-Level)

Location: Princeton, NJ

Schedule: Monday-Friday | 8:00 AM - 5:00 PM EST

Duration: 12-Month Contract

Pay Rate: Up to $30/hr

We are seeking a motivated and customer-focused Technical Support Specialist to support one of our end clients in a laboratory environment in Princeton, NJ. This is an excellent opportunity for someone looking to grow their IT career with a company that values professionalism, initiative, and continuous learning.

This role is heavily focused on end-user support in a fast-paced environment. The ideal candidate is a self-starter with strong communication skills, a customer service mindset, and the ability to respond professionally to both ticketed requests and walk-up support needs.

Please note: This position supports a laboratory environment, and candidates must be comfortable entering cleanroom environments multiple times per week and following required gowning procedures.

Key Responsibilities:

Provide onsite technical support for end users including account-access issues, conference room technology support, hardware/software troubleshooting, and general IT assistance

Perform onsite repairs, upgrades, installations, and system support tasks as needed

Assist users with platform and technology-related guidance in a professional and customer-friendly manner

Submit and manage support tickets on behalf of users when necessary to ensure proper tracking and resolution

Maintain high standards of system performance, reliability, and availability

Escalate unresolved issues appropriately following established procedures and SLAs

Document issues, resolutions, and operational procedures accurately

Preferred Qualifications:

Strong customer service and communication skills

Ability to work independently and respond appropriately to support requests

Comfortable in a high-touch support environment with frequent walk-up interactions

Basic understanding of Windows environments, networking, hardware troubleshooting, and enterprise IT support

Experience with switching/routing, storage systems, firewalls, databases, or optical networking is a plus

Requirements:

Ability to pass background check and drug screening

Comfortable working in laboratory/cleanroom environments with gowning procedures

Bachelor's degree in Information Technology or related field preferred, but equivalent experience will be considered

Interview Process:

Virtual interview process coordinated by our end client

Rate / Salary

$ - $

Sector

Not Specified

Category

Not Specified

Skills / Experience

Not Specified

Benefits

Not Specified

Our Reference

JOB-18822

Rate / Salary

$ - $