Helpdesk Manager

Helpdesk Manager

Required Skills:

5+ years' experience working in IT support/helpdesk related roles

3+ years' experience in a supervisory or management capacity

Experience working in a Windows 10/11 environment

Experience working with a ticketing system

Experience utilizing Active Directory

Experience defining and managing SLAs/KPIs to ensure service quality and efficiency

Excellent customer service skills

Desired Skills:

Bachelor's degree in Information Technology, Computer Science, or related field of study

Description of Role/Responsibilities:

We are seeking a Helpdesk Manager to join our client's technical support team. This role is a great opportunity for someone eager to grow their IT career in a professional financial environment. The ideal candidate will have a technical background including strong experience working in Windows 10/11 environment, be proficient with ticketing systems and Active Directory, and demonstrate experience defining and managing SLAs/KPIs to ensure service quality. Familiarity with LAN networking and servers is preferred, and excellent customer service skills are essential. This is an onsite opportunity and will require an on-call rotation. If you're looking to expand your expertise in a collaborative, growth-focused atmosphere, this position offers the perfect next step!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future

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Dice Id:

90680421

Position Id:

TT1428844NEB-973