Manager, IT Operations

Return to selected search result Manager, IT Operations Apply locations Medical Center Campus time type Full time posted on Posted Today job requisition id R134880 Screen reader users may encounter difficulty with this site. For assistance with applying, please contact ... . If you have questions while submitting an application, please review these frequently asked questions . Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title: Manager, IT Operations Department: Health System Shared Services | Desk Top Support Leads the administration, maintenance, planning, development, and implementation of integrated technology solutions that support and enhance the information technology systems and applications for the Wexner Medical Center. Acts as the operational customer experience escalation point, monitors SLA's for the teams, coordinates with IT Operations team members to understand trends, and consults with end users. Perform end-to-end testing of information technology platforms to ensure stability, reliability, and acceptable performance. Monitor changes presented in CAT. Plans and validates upgrades of information technology systems, applications, and platforms in accordance with ITIL best practices. Responsible for enterprise monitoring with a focus on proactive response, operational resiliency, iterative improvements in efficiency, and error elimination. Contributes to operational goals through proactive maintenance, patching, upgrades, and platform refresh. Research current and developing technologies to provide technical guidance pertaining to the capabilities, limitations, and requirements of information technology platforms. MINIMUM REQUIRED QUALIFICATIONS Bachelor's degree or equivalent experience. Advanced degree may be desirable. 5 years of relevant experience required. 8-12 years of relevant experience preferred. Additional Information: Location: Ackerman Rd, 670 (2433) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions . The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section 3345.0216 , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.