Business Analyst Salesforce & Azure DevOps

Job Title: Business Analyst Salesforce & Azure DevOps

Location: [Onsite Columbus, Ohio] Duration: [9+ Months ] Employment Type: [W2/1099/C2C]

We are seeking an experienced Business Analyst to support enterprise technology initiatives involving Salesforce CRM and Azure DevOps. The ideal candidate will have a strong background in the Software Development Life Cycle (SDLC) , requirements gathering, analysis, testing, and Agile methodologies. This role requires excellent communication skills, certification in business analysis, and hands-on experience with enterprise project tools.

• Lead and facilitate requirements gathering sessions with business stakeholders.

• Perform requirements analysis and document functional/non-functional specifications.

• Develop test plans , coordinate test execution, and ensure defect tracking/resolution.

• Use Azure DevOps for managing projects, work items, and progress tracking.

• Collaborate with development teams to ensure requirements are understood and implemented.

• Work with Salesforce CRM users to capture needs, configure solutions, and enhance system functionality.

• Ensure all deliverables adhere to established SDLC processes and organizational standards.

• Support Agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives.

• Maintain clear documentation and communication between business and technical teams.

• 7+ years experience in Software Development Life Cycle activities, including requirements gathering, analysis, testing, and execution.

• 1+ years experience with Azure DevOps for project tracking and work item management.

• 3+ years experience with Salesforce CRM .

• IIBA Certification (Certified Business Analysis Professional CBAP, or equivalent).

• Scrum/Agile Certification (CSM, PSM, SAFe, or equivalent).

• Strong analytical, problem-solving, and communication skills.

• Bachelor s degree in Computer Science, Information Systems, Business, or related field (or equivalent technical experience).

• Experience in Agile environments and hybrid project delivery models.

• Familiarity with Salesforce customization, reporting, and user training.