Software Development Engineer, AWS Elastic Load Balancing, (Level 5), AI Customer Success Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Elastic Load Balancing(ELB) is the doorway for most of the services built by Amazon Web Services(AWS) and its customers. ELB is used by many of the largest internet applications and services across the world. ELB provides one of key foundational services that enables these applications and services to meet their high security, availability, performance, and cost requirements.

Customer Success team focuses on mechanisms, processes, tooling, and training, to enable our customers and those that support them to have an easier path to success. If you are builder interested in developing innovative solutions for enabling customer success, Customer Success team may be the right place for you!

As a Software Development Engineer for ELB Customer Success team, you'll have a unique opportunity to shape the development of our tooling for both large-scale distributed canary systems and troubleshooting solutions, including building LLM and GenAI -powered automation. Youll work on Amazons hardest problems, building high quality, architecturally sound systems that are aligned with our business needs. You will design and implement software systems supporting highly scalable and robust workload. Youll strive for simplicity, demonstrate significant creativity and high judgment, and contribute towards intellectual property through patents.

Key Responsibilities
Continually improve your level of knowledge about Amazons business and relevant networks & technologies, and use this knowledge to deliver high quality, accurate software deliverables.
Hands-on expertise in many disparate technologies, typically ranging from data platforms, predictive analysis and highly available and distributed systems.
You will play a leadership role in your team, will drive best practices, and will play an important role in the design, architecture, and the evolution of load balancing systems.
You will be responsible for major deliverables, and will be expected to show good judgment, to think in terms of architectures
You will troubleshoot and fix operational problems: You will work with systems and software engineers to troubleshoot operational problems and fix them. You will also have the opportunity to automate troubleshooting procedures by leveraging Generative AI, and write tools.

The ideal candidate will be a designer, builder and an operator. A successful software developer will demonstrate the following skills and experience:
Ability to work within technical standards, technical architecture and engineering practices across an organization.
Capacity to think globally when building systems, ensuring Amazon builds high performing, scalable systems that fit well together.
High judgment and creativity; ability to decompose complex problems into simple solutions.
Competence to exert technical influence over the team, increasing productivity and effectiveness by sharing your knowledge and experience.

About the team
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization, youll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and were building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

About AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience with building test framework, or experience with LLM/GenAI

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.