Senior Infrastructure Engineer

Who We Are

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.

What You’ll Do

As the Senior Infrastructure Engineer, you will be responsible for overseeing the design, development and management of on-prem and Azure platform. You will work closely with cross-functional teams to understand business requirements and translate them into scalable and efficient solutions.

In this role, you will:

• Manage and monitor Azure environments using Azure Monitor, Log Analytics, and Application Insights.
• Implement and manage hybrid cloud setups, including Azure Arc and on-premises integrations.
• Develop and maintain infrastructure automation using tools such as Bicep, ARM templates, Terraform, and PowerShell.
• Automate provisioning, configuration, and deployment processes to support DevOps and CI/CD pipelines.
• Enforce security best practices using Azure Security Center, Azure Policy, and Microsoft Defender for Cloud.
• Ensure compliance with relevant frameworks (e.g., ISO, SOC 2, NIST) and manage identity using Azure AD, RBAC, and Conditional Access.
• Conduct system performance tuning, monitoring, and troubleshooting for Azure-hosted services.
• Proactively identify potential issues, perform root cause analysis, and implement long-term solutions.
• Design and implement backup, disaster recovery, and high availability strategies using Azure Backup, Site Recovery, and Availability Zones.
• Monitor Azure usage and optimize cost through reserved instances, rightsizing, and budget alerts.
• Provide cost estimates and input into forecasting and budgeting processes.
• Provide technical leadership and mentorship to API developers, fostering a culture of collaboration and continuous learning.

What You’ll Need to Join Our Team

Experience

• Bachelor's degree in Computer Science, Engineering, or related field or equivalent work experience.
• Azure Platform Expertise (5–7+ years)
• Deep experience designing, deploying, and maintaining Azure-based solutions.
• Hands-on experience with core Azure services: Virtual Machines (VMs), Virtual Networks (VNets), NSGs, Load Balancers, Azure Storage, Azure SQL, Azure Kubernetes Service (AKS), App Services, Azure Firewall.
• Strong grasp of Azure governance: subscriptions, resource groups, management groups, RBAC, Azure Policy.
• Infrastructure as Code & Automation (3–5+ years)
  • Proficient in tools such as Terraform, Bicep, ARM templates, PowerShell, Azure CLI.
• Experience building reusable automation modules and integrating with CI/CD pipelines (e.g., GitHub Actions, Azure DevOps).
• Practical experience implementing security controls and compliance requirements (e.g., using Defender for Cloud, Microsoft Sentinel, and Azure Key Vault).
• Experience with identity and access management using Azure Active Directory, MFA, Conditional Access, and role-based access control.
• Experience integrating Azure with on-premises infrastructure (e.g., ExpressRoute, VPN Gateway, Azure Arc, AD Connect).
• Experience supporting enterprise-level environments with high availability, disaster recovery, and performance tuning.
• Deep familiarity with Azure Monitor, Log Analytics, and custom dashboards.
• Proven ability to diagnose and resolve complex infrastructure performance issues.
• Experience contributing to or leading the design of cloud infrastructure blueprints, architecture reviews, or cloud strategy.
• Ability to translate business needs into scalable infrastructure solutions.

Why Work for Us

• Competitive Compensation from $125,000-$140,000*
• Comprehensive Benefit Package**
  • Health, Dental & Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Short & Long Term Disability Insurance
    • Company-paid Long-Term Disability
  • Company-paid Life Insurance
  • Voluntary Life Insurance
  • Voluntary Accident Insurance
  • Employee Assistance Program
  • 401k with generous Company Match
  • Commuter Benefits
• Paid Time Off accrued per pay period
• 10 Paid Holidays
• Paid Parental Leave
• Annual Bonus Program
• Professional Development Opportunities
• Employee Events
• Wellness Programs
• Employee Discount Programs
• Office in Park Ridge, IL - Convenient location to Blue Line

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

**Eligible to enroll the first day of employment for immediate coverage.

Note: It is required for this role to be in the Park Ridge, IL office 2 days per week.