Senior Security Systems Engineer

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Senior Security Systems Engineer, assigned to one of Pinkertons largest global clients, will be a key contributor to the clients physical security technology stack. The Engineer supports the architecture, health, programming, and development cycles of the physical security hardware and applications, from front-end to back-end. This role drives innovation and operational efficiencies by deploying emerging technologies, building deep integrations, and creating frictionless experiences for end users. As a Physical Security subject matter expert, there is direct impact on the design of the client's next generation facilities by providing technical guidance and solving large-scale implementation issues while developing and communicating security design requirements to internal and external project partners.

Responsibilities

• Represent Pinkertons core values of integrity, vigilance, and excellence.
• Design and implement comprehensive physical security systems including access control, CCTV, intrusion detection, and alarm systems while ensuring scalability, reliability, and compliance with industry standards.
• Provide advanced technical support, troubleshoot complex issues, and develop maintenance schedules to ensure the reliability and performance of security systems.
• Ensure seamless integration of security systems with IT infrastructure, collaborate with IT teams, and conduct regular audits to maintain compliance with regulations and improve security practices.
• Plan, direct, and execute physical security system design and integration efforts including the management of all security systems documentation such as as-built plans, maintenance and repairs, and project close-out.
• Collaborate with construction and project related teams to ensure all pre-development scopes of work are established and executed and tracked all project related issues and work with project team members to follow up on issues and status to ensure proper resolution.
• Partner with providers and vendors to discover and remediate vulnerabilities in security technologies.
• Manage vendor and provider efficiency and delivery quality though KPIs.
• Effective time management for systems programming, commissioning and testing of devices spanning time zones in such places as EMEA/APAC regions.
• Monitor team chat groups for after-hours project support and system maintenance related troubleshooting.
• Manage physical/logical infrastructure which supports PACS, VMS, and a myriad of other systems including maintenance support, installation of new systems, and other proactive initiatives to ensure systems are functioning with optimal performance with minimal downtime as well as meeting and exceeding program SLAs.
• Perform audits of systems and policies and maintain tracking lists of all systems issues proactively while implementing solutions along the way.
• Communicate internally with other technology partners, Project Leads, and externally with integrators.
• System support to the integrators on security technologies including access control, video management systems, Intercoms, and intrusion.
• Support the evaluation, integration, and implementation of new and existing technologies solutions.
• Provide escalation support for the client's SOC, GSOC, and Security Operations teams.
• Understand the security standards and practices that go into a security design and manage security integrators across multiple time zones.
• Program, configure, and harden all technical security devices, apps, and platforms.
• Work with other senior managers within the business to maintain compliance with all security system requirements.
• Liaise with, meet with customers, and key contacts on a regular basis to review contract performance and ensure that quality standards are maintained in accordance with SLAs and KPIs.
• All other duties, as assigned.

Qualifications

Bachelor's degree preferred with three or more years of access control application engineering and project management experience.

• Knowledge of Windows, security systems and technology applications that are Windows dependent, preferred.
• Comprehensive knowledge of Security Systems and Technology, including, but not limited to Genetec Security Center, Synergis, Mercury Panels, Stentofon & Commend, HID, Axis, and Schlage.
• Understanding of how security systems and technology hardware interacts with network/IP.
• Familiarity with field troubleshooting techniques for low voltage systems.
• Support and troubleshooting skills with networked devices with established global connectivity.
• Able to build relationships with business partners involved with security systems program execution and deliverables.
• Able to maintain a vantage point with a comprehensive view of the clients, customers, and shared interests.
• Serve as a positive team member and leader.
• Able to analyze and synthesize broad, cross-business, or cross-discipline information that leads to breakthroughs or significant insight.
• Able to collaborate effectively with dynamic professionals from broad backgrounds.
• Effective written, verbal, and presentation skills.
• Able to work independently with little supervision.
• Able to review root causes and implements appropriate changes to ensure delivery of services that exceed client expectations.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel to company and 3rd party locations, in rare cases with minimal notice, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.