IT Technical Support I

Every day at CMTS, we undertake impactful infrastructure projects that positively impact lives and communities. CMTS has an extensive 40-year industry experience, which ensures a strong foundation for ongoing success. Our company values employees by fostering a culture of learning, personal development, and well-being. We prioritize work-life balance and ethical business practices and engage with our community through employee-driven initiatives. Join us on our journey of growth and success!

We're currently seeking a highly motivated IT Technical Support I located in Los Angeles, CA .

Overview:

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and onboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Required Education:

• Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more.

Preferred Certifications/Licenses:

• Relevant Professional Licensure & Certifications preferred.

Required Qualifications:

In order to become a candidate, you must possess the following skills and abilities.

Hardware and Infrastructure Experience

• PC Hardware Troubleshooting

• • Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configuration.

• Network Infrastructure Troubleshooting:

• • Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.

Installation, Configuration, and Maintenance:

• Windows Operating Systems

• • Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.

• Microsoft Office 365 Suite:

• • Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integra on solutions like OneDrive and Teams

Professional Experience Level/Other Qualifications

• Must be able to lift at least 40lbs.
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
• Ability to work with others.
• Self-starter with results driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.

Responsibilities:

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new services or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or onboarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training for new department staff members.
• Provide computer orientation for new staff.

Salary:

• $76,000.00 - $79.000.00 annually

Bonus Pay:

A bonus may be granted to employees depending on individual performance, employee utilization, attendance, tenure, and furtherance of other non-financial corporate goals; bonus opportunities are available at management's discretion.

CMTS LLC offers 100% company-paid medical, dental, vision, 401k, life, and long-term disability insurance coverage for employees.

CMTS, LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, pregnancy, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.