Business Process & Change Manager

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models.

Position Summary: As the Business Process & Change Manager, you will play a pivotal role in maximizing the potential of every process at SCI. In this role, you will be driving transformative change within our organization. Your work will help to unlock new opportunities, generate groundbreaking ideas, and propel the organization toward a future of sustained person-centered excellence. Leveraging your strong project management and cross-functional collaboration skills, you will be responsible for analyzing business process, identifying opportunities for increased efficiency and effectiveness, conducting change impact analysis, applying a structured framework for navigating organizational change, educating Team Members about important concepts in process improvement and change management, and supporting the organizational through large scale changes.

SCI Team Member Expectations: All SCI Team Members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures,follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:
Apply a structured methodology and lead change management activities
Collaborate closely with project management teams leading the technical side of change
Assess the impact of changes and illustrate differences between current and future state
Support communication efforts for large scale, organizational changes
Support the development, approval, and delivery of training about organizational changes, implementation of new business process, or enhancements to business process
Develop and implement strategies for measuring the effectiveness of change management activities, including mechanisms to assess the adoption of change and Team Member satisfaction with change management activities
Support and engage leadership at all levels about organizational change
Apply a framework for documenting and enhancing business process
Conduct an inventory and gap analysis for business process across all SCI centers of excellence
Develop a roadmap for enhancing business processes

Supervisory Duties:
Supervise Team Members as specified, including but not limited to Business Process Analysts and Change Management Specialists
Work collaboratively with Team Members to identify and achieve professional development goals

Education Required:
Bachelor's degree in a relevant field (e.g., business, technology, data science, etc.). An advanced degree (e.g., MBA) is preferred

Experience Required:
Five (5) or more years of current progressive, operational experience in Quality Improvement, Process Improvement, Organizational Development, Change Management, or similar. Experience in healthcare, case management, clinical research, or other closely related field preferred.
Two (2) or more years of leadership/management experience. In lieu of prior leadership experience, six (6) years of individual contributor experience may be substituted.
Experience leading process improvement initiatives and business process documentation
Familiarity with change management frameworks, such as Prosci's ADKAR, McKinsey's 7-S, or similar
Excellent computer skills with knowledge of Microsoft Office Suite, including MS Project, PowerBI or similar data visualization studio, PowerApps, and a demonstrated ability to learn new technology

SCI Value Related Competencies:
People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to Team Members. Consistent communicator, provides Team Members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all
kinds of Team Members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

Job-Specific Competencies:
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Cultivates Innovation: Creating new and better ways for the organization to be successful
Decision Quality: Making good and timely decisions that keep the organization moving forward
Directs Work: Providing direction, delegating, and removing obstacles to get work done
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Results: Consistently achieving results, even under tough circumstances
Ensures Accountability: Holding self and others accountable to meet commitments
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Tech Savvy: Anticipating and adopting innovations in business - building digital and technology applications

Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.
IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.