Senior Change Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Senior Change Manager provides strategic leadership for change management in support of the Business Banking segment ($0-$25 million). This role is accountable for defining, leading, and executing change strategies that enable successful adoption of new products, capabilities, and operating model changes across the segment.

Operating as a trusted advisor to senior leaders, the Senior Change Manager partners across business, functional, and delivery teams to ensure changes are well designed, clearly communicated, operationally ready, and sustainably adopted. The role focuses on the people, process, and adoption components of transformation and product delivery, with an emphasis on non technical enablement and readiness.

Key Responsibilities

• Own the change strategy for assigned initiatives and product releases, including stakeholder engagement, communications, training, readiness, adoption, and reinforcement plans.
• Serve as a strategic partner to segment leadership, regional leaders, and functional partners (Marketing, Operations, Technology, Risk, and others) to align change execution with business priorities.
• Translate complex change into clear, compelling narratives that articulate business value, customer impact, and employee relevance.
• Lead enterprise-scale readiness efforts, ensuring all operational impacts are identified, planned for, and mitigated prior to release.
• Establish and drive change governance, ensuring alignment across teams and accountability for execution of change activities.
• Oversee updates to processes, procedures, training, and enablement materials across all impacted organizations.
• Develop and deliver executive-level communications and presentations, including recommendations, risk assessments, and adoption insights.
• Act as a subject matter expert and thought leader on change management best practices, advising leaders on approach, timing, and risk mitigation.
• Measure change effectiveness, leveraging qualitative and quantitative feedback to assess adoption, refine strategies, and demonstrate business impact.

Basic Qualifications

• Master's degree, or equivalent work experience
• 10 or more years of experience in project management activities

Preferred Skills/Experience

• 5+ years of experience leading complex project and/or change management initiatives within a large, matrixed organization
• Deep expertise in change management principles and their application at scale
• Proven ability to influence senior leaders and drive alignment across diverse stakeholder groups
• Strong strategic, analytical, and problemsolving capabilities
• Demonstrated experience leading change for product launches, transformations, or operating model shifts

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.