Member Experience, Senior Product Manager

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Senior Product Manager , you will lead the strategic vision, development, and evolution of Vancity’s credit card products, ensuring alignment with Vancity’s broader business goals and member needs. This role balances high-level strategy with hands-on execution, guiding product direction through market insights, pricing strategy, and crossfunctional collaboration. You will partner closely with senior leaders and diverse internal teams to deliver initiatives that strengthen member value, portfolio performance and Vancity’s competitive position in the credit card market. We are seeking a strategic, collaborative product leader with strong business acumen, deep interest in credit card product management that support financial well-being.

This is a Full-time, Permanent role based at Vancity head office and will report directly to the Senior Manager, Visa . While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands

How You'll Make an Impact:

• Setting and refining the credit card product vision to align with organizational strategy and member needs
• Analyzing market trends, customer insights, and competitor landscapes to inform product decisions
• Prioritizing credit card features, releases, and enhancements based on business impact and feasibility
• Leading pricing recommendations through competitive market scans and execution of pricing grid changes
• Collaborating with cross-functional partners including ITS, design, marketing, sales, and support teams
• Communicating product roadmaps, progress, and insights to senior leadership and executives
• Engaging with key stakeholders, partners, and members to validate assumptions and gather feedback
• Ensuring alignment and smooth execution of product initiatives across teams
• Champion credit card acquisition strategies by leveraging data-driven insights
• Drive end-to-end product lifecycle management
• Collaborate with analytics and marketing teams to design and execute campaigns that align with product goals.
• Ensure compliance and risk management considerations are embedded in product design and delivery for financial services.

What You’ll Bring to the Team:

• A bachelor’s degree in business, commerce, technology, or a related field
• 7+ years of progressive experience in credit card product management, product strategy, or related roles
• Demonstrated experience leading product vision, roadmaps, and prioritization in complex environments
• Strong knowledge of market analysis, pricing strategy, and competitive positioning
• Proven ability to collaborate with senior leaders and cross-functional teams
• Experience working within financial services or regulated industries is an asset

Extra Skills That Set You Apart:

• Experience in banking, credit union, or financial product environments
• Familiarity with agile product development methodologies
• Experience presenting product strategies and recommendations to executive audiences
• Proven success in credit card acquisition and retention initiatives.
• Experience working in Agile pods or squads, with strong knowledge of Scrum ceremonies and backlog management.
• Ability to influence and align stakeholders across technology, marketing, and operations to achieve shared objectives.

You’ll Thrive Here If You Are:

• Strategic – Able to think long-term and connect product decisions to organizational goals
• Collaborative – Skilled at working across diverse teams to drive shared outcomes
• Analytical – Comfortable using data, insights, and market intelligence to inform decisions
• Member-focused – Motivated by creating meaningful value and positive impact for members

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $102,900 to $127,050 per annum . The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer : We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation : New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at .... We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.