Dynamics 365 Customer Engagement Cloud Solution Architect Bilingual (Spanish-English)

Job Title:

Dynamics 365 Customer Engagement Cloud Solution Architect Bilingual (Spanish-English)

Job Description

Technical Products and Services (TPS):

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the worlds best brands, today and into the future. Were solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, were the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrixs transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And were proud to be recognized with awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.

Join us and be part of this journey towards greater opportunities and brighter futures. The Dynamics 365 Customer Engagement Solution Architect is a vendordelivered, customerfacing consulting role aligned to Microsofts Cloud Solution Architect (CSA) model. This role is responsible for leading advisory engagements, workshops, and technical assessments for customers using Dynamics 365 Customer Engagement and the Power Platform, with Dataverse as the architectural foundation. The architect serves as the primary technical delivery lead for assigned engagements, representing the vendor while aligning closely with Microsoft CSAMs, account teams, and delivery frameworks. Success in this role is driven by consulting excellence, workshop leadership, solution quality, and customer satisfaction. This is a deliveryoriented advisory role, focused on helping customers make confident, wellgoverned platform decisions and progress toward cloudaligned architectures. Foundation: Dataverse
Core Platforms: Power Apps, Power Automate, Power Platform Administration & Governance
Focus Areas: Field Service, Marketing (Customer Insights), RPA, Copilot, OnPrem & Hybrid Responsibilities Advisory & Workshop Delivery (Core Focus)

• Lead customerfacing workshops and advisory engagements , including:
  • Architecture envisioning and solution design sessions
  • Dataverse and Power Platform readiness workshops
  • Field Service and Customer Insights design workshops
  • Governance, adoption, and optimization reviews
• Own the endtoend delivery of assigned engagements, ensuring outcomes, scope, and expectations are met.
• Translate business goals into clear architectural guidance and recommendations , documented appropriately for customer and Microsoft stakeholders.

DataverseFirst Architecture Leadership

• Design and advise on Dataversecentric architectures that support Dynamics 365 CE and the Power Platform.
• Guide customers on:
  • Data modeling and entity design
  • Security roles and access strategy
  • Extensibility and lifecycle management
• Ensure architectural decisions support scalability, compliance, and longterm maintainability.

Power Platform Advisory & Enablement

• Lead advisory guidance on:
  • Power Apps (modeldriven and canvas) built on Dataverse
  • Power Automate (cloud flows) for business process automation
  • Power Automate Desktop (RPA) for legacy and unattended automation
• Advise customers on Power Platform administration and governance , including:
  • Environment strategy
  • DLP policies
  • ALM and deployment patterns
• Help customers adopt lowcode solutions responsibly, especially in enterprise or regulated environments.

Field Service & Customer Insights Consulting

• Act as a subjectmatter advisor for:
  • Dynamics 365 Field Service (assets, work orders, inspections, scheduling, mobility)
  • Dynamics 365 Marketing / Customer Insights (unified profiles, segmentation, journeys, realtime engagement)
• Ensure solutions are cohesive across CE workloads by leveraging shared Dataverse data and processes.
• Lead fitgap and design discussions that balance standard capabilities with extensibility.

OnPrem & Hybrid Advisory

• Provide advisory support for customers running Dynamics CRM / Dynamics 365 CE OnPrem .
• Lead discovery and assessment conversations covering:
  • Currentstate onprem architecture
  • Functional and platform limitations
  • Hybrid and cloud transition considerations
• Position cloudaligned, Dataversefirst futures without performing handson migration execution.

ClientFacing Consulting Excellence

• Serve as a trusted technical advisor with strong executive presence.
• Communicate complex technical concepts clearly to both business and technical stakeholders.
• Lead conversations with confidence, structure, and empathyhelping customers navigate ambiguity and risk.
• Represent the vendor professionally in customer and Microsoftled calls.

Collaboration & Delivery Alignment

• Partner closely with Microsoft CSAMs, program stakeholders, and vendor delivery leadership .
• Align delivery activities to Microsoft frameworks (e.g., Success by Designstyle motions).
• Provide clear status, outcomes, and risks to vendor management and Microsoft counterparts.

Qualifications Technical

• Strong experience with Dynamics 365 Customer Engagement :
  • Cloud (online)
  • OnPrem / hybrid environments
• Deep handson and advisory experience with Dataverse .
• Advanced experience with:
  • Power Apps
  • Power Automate
  • Power Platform Administration & Governance
  • Power Automate Desktop (RPA)
• Understanding of architectural differences between onprem and cloud CE deployments.

Consulting & Delivery (Critical)

• Proven experience leading clientfacing workshops and advisory engagements .
• Strong consulting soft skills: facilitation, stakeholder management, executive communication.
• Comfortable owning delivery outcomes in a vendor / partner model .
• Ability to influence decisions without direct authority.

Preferred Qualifications

• Experience delivering Microsoftaligned advisory or assessment engagements.
• Familiarity with Copilot Studio and AIenabled CE scenarios.
• Azure integration experience (Logic Apps, Functions).
• Microsoft certifications in Power Platform or Dynamics 365.

#LI-Remote #USA

Basic Salary:

The base salary range for this position is $110k-$140k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. The deadline to apply for this position is 6/10/2026 . This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English:
• Spanish:

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please visit: At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

#LI-Remote #USA

#ConcentrixCatalyst

Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English

Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE