Cloud Contact Center Developer

Join our team as a Cloud Contact Center Developer, where you will play a pivotal role in designing and implementing cutting-edge cloud solutions that enhance customer experience platforms. This position offers a unique opportunity to work with leading technologies and collaborate with cross-functional teams to drive project success.

• Deep knowledge of Google CX and Dialogflow CX, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, and webhook integrations.
• Experience in architecting secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery.
• Proficiency in implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform).
• Experience with Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management.
• Prior work experience in the client's industry.

Applicants must be able to work directly for Artech on W2.

• Experience with Agile development, Continuous Integration, and Continuous Delivery.
• Working knowledge of various tools in the CI/CD pipeline, DevOps, and Observability.
• Experience with automated release management using GitHub Actions.

• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX.
• Architect, implement, and optimize Five9 CCaaS solutions ensuring scalable, secure, and compliant contact center operations.
• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities.

• Collaborative and innovative work environment.
• Opportunities for professional growth and development.
• Comprehensive benefits package.

For immediate consideration please click APPLY to begin the screening process with Alex.