Acumen Business Analyst

Job DetailsJob Location: Mesa, AZ - Mesa, AZ 85206Position Type: Full TimeEducation Level: Bachelors Degree in Related FieldSalary Range: $60,000.00 - $70,000.00 Salary/yearTravel Percentage: Limited or OccasionalABOUT THE COMPANY

Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

ROLE AND ESSENTIAL FUNCTIONS

The Business Analyst on the EVV Implementations team will be responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness within the project management domain, with a focus on Electronic Visit Verification (EVV) initiatives. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of business operations within the tech and healthcare industries.

In addition, this role will support the planning, coordination, and execution of EVV-related projects, ensuring alignment across stakeholders, timelines, and deliverables. The position bridges business analysis and project execution to support successful implementation outcomes.

Conduct thorough analysis of business processes and systems to identify areas for improvement

Collaborate with stakeholders to gather, document, and validate business requirements for EVV and project management initiatives

Develop and present business cases and project proposals to drive operational excellence

Translate business needs into clear requirements and actionable deliverables for technical teams

Work closely with IT and development teams to ensure successful implementation of solutions

Support the planning and execution of EVV-related projects, including timelines, milestones, and deliverable tracking

Collaborate with stakeholders to define project objectives, scope, and requirements

Coordinate and communicate with cross-functional teams, including developers, QA, product, and external vendors

Monitor project progress, identify risks, and support mitigation strategies

Prepare and deliver regular reports, presentations, and status updates to stakeholders

Monitor and evaluate the effectiveness of implemented solutions and recommend improvements

Assist with EVV onboarding efforts, including coordination with state partners and third-party vendors

Develop documentation such as process flows, decision trees, and user guidance materials

Provide ongoing support and training to users on new systems and processes

Ensure compliance with industry standards, regulations, and best practices in healthcare technology

Support a collaborative and productive team environment across cross-functional groups

Performs other work-related duties as assigned

ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

QualificationsMINIMUM QUALIFICATIONS

Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field

Proven experience as a Business Analyst or in a similar role within the tech industry, preferably with a focus on project management in healthcare

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Proficiency in business analysis tools and software

Ability to work independently and as part of a team

Knowledge of industry standards and best practices

PREFERRED QUALIFICATIONS

Master's degree in Business Administration, Information Technology, or a related field

Experience with project management methodologies. PMP certification preferred

Familiarity with data analysis and visualization tools. Lucidchart experience is a plus

Understanding of software development lifecycle (SDLC) and agile methodologies

Experience working with cross-functional teams in a tech and healthcare environment

COMMUNICATION SKILLS

Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues

Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities

Ability to maintain confidentiality

Ability to speak in public, including trainings

Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully

RESPONSIBILITIES AS A TEAM MEMBER

Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted

Demonstrates excellence in work standards, is tenacious in completing tasks

Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties

Works well with other team members and departments

Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments

Requests support from team with ample time to accommodate the support request in order to meet deadlines

Ensures effectiveness in processes to achieve/seek best practice