Networking
Manage and support LAN/WAN infrastructure
Configure and troubleshoot network devices (routers, switches, firewalls)
Monitor network performance and resolve connectivity issues
Manage VLANs, DHCP, DNS, VPNs, and network security controls
Help Desk & Support
Provide Tier 2/3 technical support for users and IT systems
Troubleshoot hardware, software, and network-related issues
Manage IT tickets, incidents, and service requests within SLA
Support end-user computing (Windows OS, applications, devices)
Technical Skills Required
Nutanix HCI (AHV, Prism)
Veeam Backup & Replication (backup, restore, DR)
Microsoft SCCM / MECM (deployments, patching, OSD)
Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
Windows Server administration
Active Directory, Group Policy
Virtualization technologies