Salesforce Developer

Must have Skills: Apex, Lightning (LWC), Service cloud, Salesforce Voice, Agent force

Job Description:

Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics

Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services

Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows

Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering

Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting

Create and maintain comprehensive technical documentation for voice solutions

Conduct code reviews and ensure adherence to Salesforce best practices and coding standards

Troubleshoot and optimize voice implementations for performance and reliability

Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions

Mentor junior developers and contribute to team knowledge sharing and professional development

Required Qualifications:

7-10 years of professional experience in Salesforce development

Hands-on experience with Salesforce Voice or similar voice communication platforms

Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows

Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns

Demonstrated experience with Einstein AI capabilities and analytics

Knowledge of VoIP, call handling protocols, and voice telecommunications

Proven ability to design scalable, maintainable solutions in large-scale environments

Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations

Excellent problem-solving skills and attention to detail

Experience with CI/CD pipelines and DevOps practices in Salesforce environments

Strong communication and collaborative skills, with ability to work effectively in a team environment

Familiarity with Salesforce Einstein Analytics