Solution Architect(Moveworks)

Moveworks Solution Architect

Remote work

duration: 12 Months +

We are seeking an experienced Solutions Architect to lead the decommissioning of our current Moveworks AI platform and the design and delivery of its replacement. This is a high-impact, cross-functional role that sits at the intersection of enterprise architecture, AI/automation strategy, and IT service delivery. You will own the full migration lifecycle — from current-state assessment through to replacement platform launch — working closely with IT, HR, Security, and business stakeholders.

Key Responsibilities

Platform Assessment & Decommissioning

Conduct a comprehensive audit of the existing Moveworks environment, including active use cases, integrations, workflows, bots, knowledge connectors, and user adoption metrics

Document all dependencies across enterprise systems (ITSM, HRIS, SSO, knowledge bases, communication platforms such as Slack or Microsoft Teams)

Develop and execute a structured decommissioning plan with minimal disruption to end users and business operations

Define data retention, archival, and cleanup procedures in alignment with security and compliance requirements

Replacement Solution Design & Architecture

Evaluate and recommend a replacement AI assistant or enterprise automation platform based on organizational needs, budget, and strategic direction

Design the end-to-end architecture of the replacement solution, including integrations, security model, identity management, and conversational AI capabilities

Define parity and enhancement requirements — ensuring the replacement meets or exceeds Moveworks'' current functionality

Produce architecture diagrams, technical specifications, and solution design documentation

Implementation & Delivery

Lead or oversee the build, configuration, and integration of the replacement platform

Manage vendor relationships, procurement, and contract considerations related to the transition

Partner with IT, HR, and business teams to migrate workflows, knowledge content, and automation use cases to the new platform

Establish testing frameworks, UAT processes, and cutover plans

Stakeholder Engagement & Change Management

Serve as the primary technical point of contact for all migration-related decisions

Communicate project status, risks, and milestones to executive sponsors and stakeholders

Collaborate with change management and communications teams to drive user adoption of the new platform

Develop training materials and enablement plans for end users and support staff

Required Qualifications

8+ years of experience in enterprise IT architecture, solutions architecture, or a related technical leadership role

Hands-on experience with Moveworks, including configuration, integrations, and use case management

Strong knowledge of enterprise AI assistant or automation platforms (e.g., ServiceNow Virtual Agent, Microsoft Copilot, Workato, IBM Watson, or similar)

Experience designing and executing platform migrations or decommissioning projects in complex enterprise environments

Proficiency integrating with enterprise systems such as ServiceNow, Workday, Okta, Slack, Microsoft Teams, Confluence, or similar

Solid understanding of identity and access management, SSO/SAML, and enterprise security standards

Excellent communication skills — able to translate technical concepts for both technical teams and executive audiences

Preferred Qualifications

Experience with conversational AI, NLP platforms, or agentic AI systems

Familiarity with ITIL frameworks and enterprise service management practices

Prior experience leading vendor evaluation and RFP processes

Certifications in cloud platforms (AWS, Azure, Google Cloud Platform) or enterprise architecture