IT Project Coordinator

About the Organization \:

The Executive Office of Health and Human Services is comprised of 11 agencies and the MassHealth program. EOHHS seeks to promote the health, resilience, and independence of nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. To know more about EOHHS please visit https\://www.mass.gov/orgs/executive-office-of-health-and-human-services .

About the Role \:

The Executive Office of Health and Human Services (EOHHS) is seeking an IT Project Coordinator to support the EOHHS IT Executive Management Office. This role provides administrative, operational, and project support across IT operations, HR coordination, onboarding and offboarding, facilities, and PMO activities. Strong communication, organization, and the ability to manage multiple priorities are essential.

Key Responsibilities include administrative support for daily IT operations and executive leadership, project coordination including scheduling, research, data collection, and preparing reports and presentations, HR and onboarding/offboarding support including training managers on required procedures, Facilities coordination across EHS IT offices, support for ad hoc initiatives such as operational planning, training, and government award submissions.

Work Location\: 1 Enterprise Drive, Quincy MA 02171

Schedule\: Hybrid; MondayFriday, 9\:00 AM5\:00 PM (subject to operational needs)

This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. The Project Coordinator is expected to occasionally travel to different Boston//Wakefield/Quincy office locations.

Responsibilities \:

Project Coordination & Support

• Coordinate project activities across assigned initiatives and assist in resolving issues or risks.
• Collaborate with business analysts and business owners to clarify project scope, objectives, and requirements.
• Prepare supply and procurement requests with complete supporting documentation.
• Enter, track, and maintain project documentation in agency systems.
• Review project schedules and milestone dates with stakeholders.
• Develop and maintain project materials, including charters, scopes, plans, backlogs, user stories, status reports, and operational checklists.
• Support testing activities, including test plans, user acceptance testing, and defect tracking.
• Monitor project budgets, invoices, and resource allocations.
• Ensure compliance with agency IT policies, security standards, and data governance requirements.

Administrative & Executive Support

• Provide daily administrative and operational support to the IT Executive Management Office.
• Coordinate missioncritical activities and respond to requests from IT leadership and Staff.
• Conduct research, run queries, analyze data, and prepare consolidated reports, charts, and graphs.
• Prepare presentations, correspondence, spreadsheets, and documentation for senior executives.
• Organize weekly meetings, including agendas, presentations, logistics, and followup actions.
• Support initiatives related to HR, operational planning, training, and awards programs.
• Maintain a professional, organized, and serviceoriented environment within the SCIO office.
• Manage central IT office supplies and ensure availability of materials.
• Assist with planning and coordination of offsite Executive Management meetings and events.
• Maintain shared tools, dashboards, and repositories used for tracking work.
• Facilitate communication among technical staff, business users, and external vendors.

Onboarding & Offboarding

• Coordinate ID badges, building access, parking, fitness waivers, and network access for new and departing staff.
• Partner with Desktop, Security, Asset Management, IT Operations, Facilities, Directors/ACIOs, and other agencies to ensure accurate processing of hires, terminations, and transfers.
• Mentor Points of Contact within each Director/ACIO group to ensure consistent onboarding/offboarding practices.
• Manage hoteling and hybrid workspace assignments across EHS IT offices, maintaining accurate staffing and space utilization records.
• Address daytoday facilities issues and serve as liaison to EHS Facilities on safety matters.
• Educate staff on EOHHS office policies and provide courteous, responsive support to all IT personnel.

Documentation & Compliance

• Submit accurate and timely documentation into agency systems.
• Maintain operational checklists, logs, and administrative records.
• Ensure adherence to agency policies, confidentiality requirements, and administrative standards.

Responsibilities listed here are representative and may be supplemented as needed.

Work at Home/Remote Requirements\:

Must ensure designated work area is free from distractions during work hours and virtual meetings. Must provide a high-speed, uninterrupted modem for a remote workspace.

Preferred Qualifications \:

• Strong organizational skills and ability to manage multiple tasks in a fastpaced environment.
• Effective written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Ability to work independently on routine tasks with minimal supervision.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, Visio); Power BI or Adobe tools preferred.
• General understanding of IT processes or technology concepts.
• Strong teamwork skills and ability to recommend process improvements.

Qualifications acquired on the job

• Knowledge of EOHHS administrative processes, systems, and documentation standards.
• Familiarity with EOHHS onboarding/offboarding workflows and facilities procedures.
• Understanding of IT Executive Management operations and priorities.

Licenses and Certifications

None required; administrative or project management coursework or certifications are beneficial.

Pre-Offer Process\:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http\://www.mass.gov/hhs/cori .

Education, licensure and certifications will be verified in accordance with the Human Resources Divisions Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealths website.

ADA Reasonable Accommodation\: If you require a reasonable accommodation with the application/interview process, please contact us at\: EOHHS Candidate ADA Requests

For questions, please the contact the Office of Human Resources at ... and select option #4.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements\:

Applicants must have at least (A) one (1) year of full-time or equivalent part-time, professional, or practical experience in information technology project management or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions\:

I. An Associate's degree or higher in a related field may be substituted for the required experience .

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Salary placement is determined by a combination of factors, including the candidates years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Divisions Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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