SAP OTC Solution Architect

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your role and responsibilities

We are seeking an experienced SAP Order-to-Cash (OTC) Solution Architect to lead the design, implementation, and optimization of end-to-end OTC processes within SAP (S/4HANA preferred). This role will partner with business stakeholders, IT teams, and external vendors to deliver scalable, integrated, and high-quality solutions aligned to business objectives.

The ideal candidate combines deep functional expertise in OTC with strong architectural, integration, and leadership capabilities.

Key Responsibilities

Solution Design & Architecture

• Lead end-to-end SAP OTC solution architecture including Order Management, Pricing, Billing, Credit Management, and Accounts Receivable
• Define scalable and integrated solutions across SAP modules (SD, FI-AR, FSCM, BRIM if applicable)
• Translate business requirements into functional and technical solution designs
• Ensure alignment with enterprise architecture standards and SAP best practices

Process Ownership & Optimization

• Drive global OTC process standardization and harmonization
• Identify opportunities for automation, optimization, and digital transformation
• Lead fit-gap analysis and recommend process improvements

Implementation & Delivery

• Lead SAP implementations, rollouts, and system upgrades (ECC S/4HANA migrations)
• Oversee configuration, testing, data migration, and deployment activities
• Manage integrations with upstream and downstream systems (CRM, logistics, finance, tax engines, etc.)

Stakeholder Engagement

• Act as the primary liaison between business stakeholders (Sales, Finance, Operations) and IT
• Facilitate workshops and design sessions
• Provide expert guidance and influence decision-making at leadership levels

Integration & Technology

• Define integration architecture using APIs, middleware (SAP CPI, PI/PO), and third-party tools
• Ensure seamless data flow across systems (e.g., Salesforce, billing platforms, tax systems)

Governance & Quality

• Establish solution governance, standards, and best practices
• Ensure compliance with regulatory and financial requirements
• Review and approve functional and technical specifications

Leadership & Mentoring

• Mentor functional consultants and developers
• Provide technical leadership across project teams
• Support capability building within the SAP practice

Required Qualifications

• Bachelor's degree in Information Systems, Business, or related field
• 8-12+ years of SAP experience with strong focus on OTC (SD)
• 3-5+ years in a Solution Architect or Lead role
• Deep expertise in:

o SAP SD (Sales Order Processing, Pricing, Billing)

o Accounts Receivable (FI-AR)

o Credit Management (FSCM)

• Experience with S/4HANA implementations or migrations
• Strong understanding of end-to-end OTC processes

Preferred Qualifications

• Experience with:

o SAP BRIM (Billing and Revenue Innovation Management)

o Advanced Pricing, Rebates, Contract Management

o EDI / IDocs / APIs and system integrations

• Knowledge of tax engines (Vertex, Avalara) and compliance requirements
• Experience in global template design and rollouts
• SAP certifications (SD or S/4HANA)

Key Skills

• Strong solution architecture and system design capabilities
• Excellent stakeholder communication and facilitation skills
• Ability to translate complex requirements into practical solutions
• Strong analytical and problem-solving skills
• Experience with Agile and Waterfall delivery models

Success Metrics

• Successful delivery of SAP OTC implementations and enhancements
• Improved process efficiency and reduced cycle times
• High user adoption and satisfaction
• Scalable, maintainable, and compliant solutions

Required education

Bachelor's Degree

Required technical and professional expertise

8-12+ years of SAP experience with strong focus on OTC (SD).

3-5+ years in a Solution Architect or Lead role.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.