CRM Product Manager

The IT Product Manager discovers and drives the why, what, and how of our software products,

ensuring that value-added solutions are shipped to customers, users, and stakeholders. Product

Managers seek to harmonize business strategy, user desirability, and technical feasibility to

deliver best-in-class solutions to users and long-term value to the business.

Primary Responsibilities:

Responsible for the product vision, roadmap and feature sets

Develop a deep understanding of business needs, challenges and opportunities while working to

help identify short- and long-term goals

Help drive product strategy by leveraging customer usage data, business knowledge and

competitive research to understand potential opportunities while solving for challenges

Passionately advocate for and evangelize product vision to ensure buy-in from stakeholders, end-

users and the development teams

Lead and participate in user research and testing, ensuring product usability and consistency

Work with design teams to create wire-frames, early stage prototypes as well as helping define

design principles and systems

Work in a collaborative and agile team environment that leverages latest stack technologies

Required Skills:

Customer Experience: Must be able to construct a cohesive user journey to enable the design of

customer centric experiences

Market Orientation: Product Managers should be focused inside and outside of the enterprise,

deeply understanding market trends, competitive strategies, and ecosystems related to their target

products.

Business Acumen: Product Managers should be comfortable navigating and representing the

strategy, goals, and objectives of business partners.

Technical Skills: Must be able to understand and work alongside technical delivery teams to ensure

high quality deliverables

Innovation: Focus on continuous improvement of products, strategy, delivery methodology, teams,

and individuals.

Minimum Education and Experience:

Bachelor's Degree or equivalent experience

6+ years of IT and Product experience

Proven leadership ability to drive team productivity and collaboration

Ability to thrive in a driven, passionate, creative, and collaborative environment