Bilingual Helpdesk

We are looking for a Bilingual Helpdesk professional to join our technical support team! If you thrive in a fast-paced environment and have hands-on help desk experience, we want to hear from you.

Quick Details

• Location: Conyers, GA (Local candidates only)
• Work Arrangement: 100% Onsite
• Interview Process: In-Person

Key Skills & Qualifications Required

To be successful in this position, you must possess the following:

• Language: Fully Bilingual in Spanish & English (Required)
• Experience: 2+ years of IT Help Desk Call Center experience handling high-volume queues.
• Education: Vocational/Technical degree in Computer Science, Tech, or a related field.
• Technical Core: 2+ years of hands-on experience with Windows 7/10, Active Directory, MS Office, and Outlook .
• Mobile OS: Knowledge of Apple iOS .
• Hardware: Experience installing and performing minor repairs on computer hardware and peripherals.

What You Will Do (Daily Responsibilities)

• Resolve Tier 1 Issues: Provide top-tier technical support to both internal employees and external users.
• Ticket Management: Monitor queues, log issues, assign tickets, and escalate technical issues past Tier 1 to secondary teams or vendors before they breach SLAs.
• System Monitoring: Oversee daily performance of computer systems and run basic diagnostics to troubleshoot hardware, software, or connectivity issues.
• External Support: Assist external users with website support, password resets, online account management, and mobile application setups.