Senior IT Specialist (Web & Digital Services Specialist), Grade N28

Please note: The salary range above represents the earning potential for this position. The anticipated hiring range for this position will be $94,837.00 to $150,543.00, based on the candidates qualifications and experience.

WHO WE ARE

The Web Services Team within the Department of Technology and Enterprise Business Solutions (TEBS)is responsible for managing and continuously improving the Countys enterprise website and digital presence. The team partners with departments across the organization to ensure web content is accurate, accessible, and user-centered, while working closely with external vendors to support the underlying platform and deliver ongoing enhancements. As the County continues to modernize its digital services, this team plays a critical role in shaping how residents, businesses, and employees interact with government online. It is an exciting team to join because it sits at the intersection of technology, communication, and service deliveryoffering the opportunity to drive meaningful impact, influence enterprise standards, and help define the future of digital government.

WHO WE ARE LOOKING FOR

The Department of Technology and Enterprise Business Solutions (TEBS) is currently recruiting for the Web & Digital Services Specialist position. This person will play a key role in supporting the operational delivery of the Countys enterprise website and digital services. This role serves as a hands-on resource for data collection, content operations, and platform support, while assisting web content managers in maintaining and improving the Countys digital presence.

This position supports the development and maintenance of digital forms and workflow-based solutions, coordinates support requests, and ensures the timely resolution of website-related issues. The role works closely with departments across the County to support content updates, reporting, and user access, ensuring a consistent, high-quality digital experience.

This role is critical to supporting the efficient operation of the Countys digital services by ensuring requests are managed effectively, content is maintained to standard, and digital tools are reliable, accessible, and user-friendly.

Key Responsibilities:

1. Digital Forms & Workflow Solutions

• Design, develop, and maintain digital forms to support County services and business processes
• Build and manage workflows to support form submissions, routing, and data tracking
• Ensure forms are user-friendly, accessible, and aligned with County standards
• Troubleshoot and resolve issues related to forms and data collection

2. Content Operations Support

• Assist web content managers with content updates and publishing
• Support departments with content changes, ensuring alignment with County standards
• Support content review and cleanup efforts across the website
• Utilize AI tools to support content updates, proofreading, and consistency across web pages

3. Request Intake & Coordination

• Monitor incoming website support requests through ServiceNow and support intake, routing, and prioritization
• Partner with the Web Services Manager to ensure requests are assigned, tracked, and resolved in a timely manner
• Follow up with team members and departments to ensure requests are progressing and completed within defined timeframes

4. Reporting & Analytics Support

• Generate and distribute routine reports, including:
  • Broken links reports
  • Website traffic and usage metrics
  • Content performance insights
  • Accessibility compliance reports
• Proactively review and remediate issues identified in reports, including broken links, misspellings, and content inconsistencies
• Share reports with appropriate department contacts and follow up on required actions
• Assist in identifying trends and opportunities for improvement
• Leverage AI tools to assist with content review, reporting insights, and identification of issues and improvement opportunities

5. GovDelivery & Communications Platform Support

• Design, build, and maintain templates for departmental newsletters and communications
• Set up, schedule, and distribute emails and newsletters on behalf of departments
• Manage user access and permissions for departments
• Provide guidance and support to departments using the platform
• Ensure communications align with County standards and best practices

6. User Access & Training

• Manage user access to the CMS and related platforms
• Provision and deprovision access in accordance with established processes
• Deliver training and support to users on CMS, forms, and related tools
• Develop and maintain training materials and documentation

7. Project Coordination & Delivery Support

• Provide support for small to mid-sized web-related initiatives, including form rollouts, content updates, and platform enhancements
• Assist with tracking tasks, timelines, and dependencies to ensure successful delivery
• Coordinate with internal teams, departments, and vendors to support execution of assigned initiatives
• Maintain basic project documentation and status updates as needed

Work Schedule: This position may require occasional evening and weekend hours based on program needs.

Telework: This position may be eligible for limited hybrid telework, up to two days per week, after the initial training period.

A criminal background (and credit history) check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.

EDUCATION: Bachelors degree in information systems , Web Development, Digital Media, Communications, or related field from an accredited college or university.

EXPERIENCE: Five (5) years of experience in website support, digital content, or related field. Experience working with:

• Modern Content Management Systems (e.g., Drupal, WordPress , or similar)
• Digital forms tools (e.g., Microsoft Forms, Power Platform, Wufoo, JotForm, or similar)
• Workflow automation tools (e.g., Power Platform, SharePoint, or similar)
• Familiarity with AI tools used for content support, analysis, or workflow efficiency
• Strong organizational and coordination skills
• Ability to manage multiple requests and priorities simultaneously

EQUIVALENCY: An equivalent combination of education and experience may be substituted. For applicants possessing very hard-to-find skills that are a critical need to the department/agency, training and certification may be accepted in lieu of full degree requirements.

MEDICAL PROTOCOL: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.

PROBATIONARY PERIOD: Individuals appointed to a position in this class will be required to serve a probationary period of twelve (12) months and, if promoted to a position in this class, will be required to serve a probationary period of six (6) months. Performance will be carefully evaluated during the probationary period. Continuation in this class will be contingent upon successful completion of the probationary period.

All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Applicants who meet the minimum qualifications will be rated Qualified, placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following:

Technical Requirements
Experience with content management systems, digital platforms, and workflow automation tools
Experience working in a government or public-sector environment
Familiarity with website analytics tools such as Google Analytics
Experience with GovDelivery or similar mass-communication platforms
Knowledge of accessibility standards, including WCAG
Experience providing end-user support, training, or help deskstyle assistance
Exposure to project coordination or light project management responsibilities
Basic AI literacy with the ability to use AI tools to enhance efficiency and quality

Key Competencies (soft skills)
Strong attention to detail and commitment to quality control
Excellent organizational and time-management skills
Customer service mindset with the ability to support diverse stakeholders
Technical troubleshooting and problem-solving ability
Clear communication skills and reliable follow-through
Ability to work independently as well as collaboratively within a team