Data Analyst - Valley Metro

THIS IS AN IN PERSON/IN OFFICE POSITION LOCATED IN TEMPE, ARIZONA BUT MUST BE OPEN TO HYBRID.

Knowledge and Experience:

• High school Diploma or GED
• BS Computing or Information Systems or Statistics/Mathematics, OR equivalent experience
• Knowledge of SQL is a plus
• Defining Data Quality assessments
• Remediation Experience
• Must have knowledge of the geographical area
• Knowledge of Trapeze software desired (not required)
• Must be able to work in a union environment
• Able to work without direct supervision

Skills:

• Communication skills (written and verbal)
• Analyzing skills
• Computer skills
• Troubleshooting skills
• Problem solving skills
• Managing skills
• Self-motivated
• Collaboration skills
• Prioritizing skills
• Developing skills

Key Accountabilities:

Responsibilities

• Collecting, compiling, and managing Data from different departments and building monthly reports, graphs, and charts.
• Design reports on Data Quality for all levels of audiences and stakeholders.
• Creating and working with various data layers and databases; integrating data from various software packages and providing GIS outputs.
• Drive data quality issue resolution
• Interfacing with different departments to produce reports that assist in management of departments.
• Managing the building and schedules on a quarterly basis for the driver work bid.
• Identify and address data quality issues, such as: code fixes, source system changes, etc.
• Support automation opportunities for Data Quality improvement processes.
• Provide a high level of data quality awareness across multiple staff profile
• Understanding of Data Management Principles and Data Quality Improvement
• Responsible for ensuring that the schedules produced are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in
• accordance with the Client’s policies and procedures.
• Daily communication and interaction with staff and reporting to the Operations Manager and other managers assigned to the paratransit program and particularly the Customer Service Call Center.
• Responsible for ensuring that the service provided is in accordance with the Client’s policies and procedures, and that system parameters are safeguarded from any unauthorized changes.
• Critically analyzing daily schedules to improve on-time performance and productivity.
• Actively analyze data to determine areas of improvement, both in daily operations but also in the users’ interactions with the systems.
• Conduct data research and root cause analysis regarding on KPI performance
• Propose, design and implement updated processes and procedures to provide more efficient service and accurate data collection.
• Maintain records of historical performance data and examine historical and current trends to determine success of current improvement initiatives.
• Other duties as assigned.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact .... Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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