IT Support Technician

Move Forward with Volt!

Volt is immediately hiring an IT Support Technician in Mabank, Texas.

As an IT Support Technician , you will:

• Provide daily support to End Users
• Demonstrate understanding technical processes, environments, problems, and solutions as they relate to the facilities day to day operations.
• Interfaces with ITS staff and business partners.
• Work is closely directed by a team leader and supervisor, with regular reviews and updates.
• Advance knowledge and ability to handle basic issues independently.
• Good initiative and ability to communicate effectively with team members, managers, and end
• Respond to user inquiries concerning System Operations and troubleshoots Hardware, Software and Operator problems using ITSM systems to manage incidents and requests.
• Provide analysis or support for various technologies.
• Identify and communicate noticeable trends affecting IT technologies/solutions.
• Support company-wide operations by creating, editing, and maintaining IT Knowledge. submitted through multiple platforms.
• Interact with end-users to provide support or implement technical solutions.
• Assist with preventative maintenance within specified guidelines and procedures.
• Keep up to date IT inventory Hardware and Software assets.
• Execute hardware retirement and scrap process for IT hardware.
• Ensure IT devices meet Corporate Security Standards.
• Manage software and OS patch remediation (Yellow and Red Security Alerts) following guidelines from Cybersecurity.
• Provide guidance and explain policies and procedures to end-users, new hires training.
• Assist interacting with hardware, software, and services vendors.
• Assisting the CAT GIS in implementing corporate network cabling and devices
• Lead the Cybersecurity Assessments, create or update LTAs, perform Business Triages, and assist with other tasks and activities related to Cybersecurity to support Business projects.
• Complete firewall and VLAN process and implementation and assist with other task and activities related to Network to support Business projects.
• Analyze, research, and resolve complex end user escalation incidents or issues
• Develop processes or process improvements to enhance infrastructure availability and reliability.
• Be available off-shift and weekend to attend and response for any emergency situations such as P1 or P2.

This is a full-time, temp to hire opportunity.

Schedule : Monday - Friday -8am – 5pm.

The ideal candidate will have:

• 3+ year of previous Information Technology experience
• General knowledge and experience in current technology and tools, infrastructure requirements, computing hardware, and software
• Good troubleshooting skills to identify issues and apply solutions aligned with the corporate standards
• Good initiative and ability to communicate effectively.
• Basic knowledge of Solar business, products, systems, and procedures
• Ability to work independently with minimum supervision.
• Demonstrate ability to multitask
• Ability to work in a team environment

Pay Rate : $ 30.00 to $35.00 Per Hour DOE

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email ... or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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