Enterprise Architect, Commercial IT/CRM

at Cengage Group in Boise, Idaho, United States

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengages portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .

SUMMARY

As a Senior Enterprise Architect within Commercial IT, you will help shape the future of Cengages Salesforce-centered CRM ecosystem. This role provides architecture leadership for the capabilities that support sales, service, marketing, customer engagement, and commercial operations.

While Salesforce is the primary technology anchor, the role should also ensure Commercial IT investments scale as a unified enterprise CRM capability rather than a collection of disconnected solutions.

You will partner closely with Commercial IT leadership, Technology Product Owners, engineering leaders, Enterprise Architecture, Data, ERP , Commerce, Security, and business partners to define target-state CRM architecture, establish architecture guardrails, reduce technical debt, and enable scalable automation, analytics, and AI-ready commercial processes.

RESPONSIBILITIES

+ Define and maintain the target-state architecture for Commercial IT / CRM capabilities, with Salesforce as the primary technology anchor.

+ Translate commercial business goals into scalable CRM architecture patterns, platform guardrails, integration approaches, and roadmap recommendations.

+ Provide architecture mentorship across Salesforce-enabled sales, service, marketing, customer engagement, reporting, automation, and