Senior Product Manager

Title: Senior Product Manager- Enterprise Workflow Management

Location: Washington, DC

Duration: Long Term

Overview

We are seeking a Senior Product Manager to lead the strategy, stakeholder engagement, prioritization, and roadmap for an Enterprise Workflow Management Platform. This role will partner with cross-functional teams to deliver streamlined, user-centric solutions for service requests, incident resolution, and other critical operational workflows.

Requirements

• Minimum of 6 years of direct product management experience, including at least 3 years managing enterprise platforms.
• Strong experience in requirements gathering, data analysis, KPI-driven prioritization, and decision-making.
• Expertise in stakeholder management and cross-functional collaboration.
• Proficiency in user story creation, backlog management, and product documentation.
• Experience working within Agile/Scrum delivery methodologies.
• Proven success in delivering user-centric workflow management solutions.
• Deep understanding of IT Service Management (ITSM) principles and frameworks.
• Experience managing help desk or service desk operations and workflows.
• Strong knowledge of change management and incident management processes.
• Hands-on experience working with ServiceNow.

Key Responsibilities

• Own the end-to-end product strategy, vision, and roadmap for the Enterprise Workflow Management Platform.
• Partner with business and technical teams to define, prioritize, and deliver foundational workflows and capabilities that support IT Service Management (ITSM).
• Gather requirements from business, IT, security, and compliance stakeholders, and translate them into clear product priorities, user stories, and functional specifications.
• Understand user needs, pain points, and workflows across multiple personas to drive intuitive, scalable, and compliant solutions.
• Lead product discovery activities, including user research, journey mapping, workflow analysis, and solution design.
• Balance short-term delivery objectives with long-term platform strategy and scalability goals.
• Define product success metrics and continuously improve platform performance through data-driven insights and user feedback.
• Communicate product vision, roadmap progress, priorities, and trade-offs effectively to both technical and non-technical stakeholders.
• Collaborate closely with engineering, UX, operations, and business teams to ensure successful product delivery and adoption.

Alan Smith | Senior Talent Acquisition Specialist at Softcom,Inc
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Softcom, Inc. (SI)
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