Senior Salesforce Service Cloud Engineer

Role: Salesforce Service Cloud Senior Engineers

Location: American Canyon, California, Hybrid

Skill Set: Service Cloud, Production Support, Apex, Triggers, LWC

Experience: 8 to 12 Years

Job Description

Looking for experienced Salesforce Service Cloud professionals to support enterprise-scale production simulation and stabilization activities for a complex Salesforce ecosystem.

The role involves Tier 3 incident analysis, troubleshooting, defect isolation, production simulation support, and coordination with Tier 2 support teams and system integrators. Candidates should possess strong technical troubleshooting capability across Apex, LWC, Flows, integrations, and Salesforce platform configurations.

The primary expectation is rapid issue triage, root cause analysis, defect identification, and operational support during production simulation and stabilization phases.

Candidates must be comfortable operating in enterprise support environments involving multiple vendors, high visibility incidents, evolving operational processes, and fast-paced troubleshooting scenarios.

Education Qualification: Bachelor Engineering