IT Support Specialist

Vaco Technology is currently looking for a technical support specialist to assist our client in setting up IT Hardware at their remote locations over the phone. This will be a short-term contract at the clients location on the northeast side of Indianapolis.

Key Responsibilities

• Assist with pre-project setup and reconfiguration where needed
• Support printer setup, including static IP assignment (step-by-step process provided)
• Ensure devices are properly connected to firewall ports and accessible on the network
• Validate network connectivity via firewall access
• Collaborate with field technicians via phone to complete installations
• Primary focus on printer assignment and network connectivity validation
• Minimal configuration work expected (most setup should be completed in advance)

Requirements:

• A minimum of one years experience in a customer service, help desk, or technical support role is preferred.
• Medium Level technical troubleshooting and problem-solving skills preferred
• Good communication skills required
• Ability to follow instructions closely and communicate effectively
• Must be available for the full project duration (no time off permitted aside from July 3rd)
• Willing to work 100% on-site.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individuals skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the companys 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.