Information Technology Technical Support Supervisor

We encourage applications from everyone!

We will be accepting online applications from Tuesday, June 2, 2026, at 8:00 A.M. (PT) until Monday, June 15, 2026, 5:00 P.M. (PT).
All applications must be received before 5:00 P.M. (PT) on Monday, June 15, 2026, to be accepted.

EXAM NUMBER :

J2548C

Check Out Our Outstanding Benefits:

Los Angeles County offers one of the strongest public-sector benefits packages in the nation: style="margin: 0">

Why work for us?

With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments, we provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

Supervises an information technology technical support team.

Provides work direction and guidance to information technology technical support team members.

Provides assistance to information technology support team members.

Monitors the performance of, provides performance feedback to, and handles performance-related issues involving, each information technology technical support team member.

Mentors and trains information technology support team members.

Determines work schedules for information technology support team members.

Provides customer service to users who have technical issues with information technology hardware and software.

Troubleshoots technical issues with information technology hardware and software.

Identifies issues with information technology hardware and software that should be forwarded to an information technology specialist or service provider.

Stays current on changing information technology hardware and software.

For more information, please view the Classification Specification: Information Technology Technical Support Supervisor

REQUIREMENTS TO QUALIFY

OPTION I: Three (3) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization*; one (1) year of which MUST have been in a highly responsible capacity at the level of Los Angeles County's class of Senior Information Technology Technical Support Analyst **.

OPTION I I : Four (4) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software in a help desk/desktop support role with a minimum of two (2) years as a senior or lead working in an enterprise corporate environment***.

LICENSE
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION

*A centralized Information Technology (IT) organization is defined as a structure which is under the direction or guidance of a chief Information Technology official for the department or major organizational unit, and is responsible for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit.

**You may still qualify even if your job title isnt exactly the same as the ones listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.

Experience at the level of Los Angeles Countys class of Senior Information Technology Technical Support Analyst is defined as under direction provides comprehensive/complex technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications; lead other IT support staff, as required.

For a full description of the Class Specification of Los Angeles County's Senior Information Technology Technical Support Analyst **, please click the hyperlink on the job title and review the Class Specification, or go to the Department of Human Resources website style="color: rgba(0, 0, 0, 1)">and type in the job title or item number under the "FIND JOB DESCRIPTIONS" search box.

***Enterprise Corporate Environment is defined as a large, complex business organization, usually with tens of thousands to hundreds of thousands of employees, has multiple locations, divisions, subsidiaries, substantial revenues, and global or national scale operations.

SUPPLEMENTAL QUESTIONNAIRE

As part of this application process, applicants will be required to complete a supplemental questionnaire. The questionnaire contains a pre-investigative questionnaire which will be used as part of the background investigation process to ensure applicants meet the standards set forth by the Los Angeles County Sheriff's Department. Applicants who fail the pre-investigative questionnaire will be disqualified and will have to wait three (3) months from the date of the disqualification in order to reapply.

EXAMINATION CONTENT

This examination will consist of a computerized multiple-choice test weighted 100% assessing:

• Operation Management Skills
• Supervisory Skills
• Ability to Learn on the Job
• Listening Skills
• Verbal Communication Skills
• Customer Service Skills
• Problem-solving Skills
• Knowledge of Computer, Networks, Hardware, and Software

MULTIPLE-CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE LIST.

TESTING ACCOMMODATION

If you require an accommodation to fairly compete in any part of the examination process, you will be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. Please note, you will be contacted at a later time by a Sheriff's Department representative that will guide you through the process. You will be provided with an initial deadline to submit documentation. Failure to submit the required documentation by the deadline will delay your participation in the examination process and consideration for initial placement on the eligible list.

TEST PREPARATION
DHR provides study guides and other test preparation resources to help applicants prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

• Various information can be found at The section dedicated to test preparation is "Employment Test Assistance."

VETERAN'S CREDIT

If you are a veteran, you may be eligible for veteran's credit, which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application or email it to ... as soon as possible, so if you are eligible for veteran's credit, we can include it before the list is available.

ELIGIBILITY AND VACANCY INFORMATION
The names of applicants receiving a passing grade in the examination will be placed on the eligible list in the order of their group for a period of six (6) months from the date of promulgation.

The list of successful applicants developed from this exam will be used to fill vacancies within the Los Angeles County Sheriffs Department, Technology and Support Division, Data Systems Bureau.

SUCCESSFUL APPLICANTS MUST COMPLETE A THOROUGH BACKGROUND INVESTIGATION, INCLUDING FINGERPRINT SEARCH. Examples of disqualifying factors include: Any felony convictions; job related misdemeanor convictions; certain serious traffic convictions or patterns of traffic violations (3 moving violations in one year; failure to appear; at fault accidents; suspended license; driving under the influence); poor credit history; poor employment history; substance abuse; anyone on probation.

ZERO TOLERANCE POLICY IF HIRED

The Los Angeles County Sheriff's Department (Department) has a "zero tolerance" policy for its employees for the following:

• use of narcotics, controlled substances, and/or prescription drugs without a prescription.

AVAILABLE SHIFT: Any Shift

APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS, WEEKENDS, AND HOLIDAYS.

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates. Your application and supplemental questionnaire must be submitted electronically before 5:00 P.M., PT, on Monday, June 15, 2026.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or Class Specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is required that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

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New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

NO APPLICATIONS WILL BE ACCEPTED OUTSIDE OF THE OFFICIAL APPLICATION FILING PERIOD, NO EXCEPTIONS.

TO ENSURE THAT YOUR APPLICATION HAS BEEN SUCCESSFULLY SUBMITTED, YOU MUST HAVE RECEIVED A CONFIRMATION EMAIL AS VERIFICATION.

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

All applicants must file their application using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

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