IT Support

Primary Duties and Responsibilities

Troubleshooting & Technical Support: Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner. Serve as the first point of contact for technical support requests, help desk assistance to end users.

System Maintenance & Monitoring: Perform routine system updates, patch management, and proactive monitoring to ensure optimal system performance.

Installation & Configuration: Set up, configure, and deploy computers, printers, mobile devices, and required software applications. Ensure all equipment is properly installed, tested, and ready for end-user productivity.

User Account & Security Management: Manage user accounts, permissions, and access controls in alignment with company policies. Support the implementation and maintenance of security measures to protect systems, networks, and data.

Infrastructure Support: Assist in maintaining Windows desktop and server environments, as well as supporting core networking components.

Required Skills and Qualifications

Technical Skills:

Working knowledge of Windows operating systems (desktop and server environments)

Familiarity with Microsoft 365 and Active Directory

Experience with hardware troubleshooting and device configuration

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Optional/Preferred Skills Experience working in a manufacturing environment Understanding of basic networking concepts (TCP/IP, DNS, DHCP) Relevant certifications: (CompTIA A+, Microsoft, Cisco, Network+, etc.) An associate degree or specialize