Desktop Support Specialist 3

Desktop Support Specialist 3 Location : Onsite; San Diego, CA Contract length : 5 months Schedule : Fulltime, M-F Pay : $27.50/hr to $34.50/hr, DOE Desktop Support Specialist 3 Role Overview: The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel. Desktop Support Specialist 3 Responsibilities: Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives Communicate technical information clearly and effectively to both technical and non-technical audiences Document support activities, resolutions, and maintain accurate records in ticketing systems Collaborate with other IT teams to escalate and resolve complex issues Perform other duties as assigned based on evolving business needs Desktop Support Specialist 3 Required Qualifications: High school diploma or GED 2-4 years of experience Customer service experience in a corporate setting Intermediate knowledge of Office 365 apps Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools Demonstrated ability to troubleshoot and resolve hardware and software issues Proficiency in supporting Windows, Office applications, and desktop/laptop hardware Familiarity with mobile device support Strong communication skills - verbal, written, and interpersonal Strong work ethic and reliable attendance Organized and deadline-driven with the ability to track multiple tasks simultaneously Ability to adapt to shifting priorities Desktop Support Specialist 3 Preferred Qualifications: Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow) Knowledge of macOS and cross-platform support environments