Technical Support Representative

Why join us?

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

About the role

As a Technical Support Representative, you will join our multilingual Technical Support team to whom users, professionals and partners turn to when in need of help. In this experience, you will be the voice of Tobii Dynavox to our users and partners in primarily Germany and deliver high-quality technical support, while gaining in-depth knowledge of our diverse portfolio of products.

While your previous work experience is important, we also value finding a strong cultural fit. You don't need to be an IT expert, however, we greatly appreciate your curiosity and interest in technology, and your familiarity with using both Windows and Apple products. If you enjoy helping people and solving problems through collaboration and technology, you can contribute significantly and thrive in this role!

Please note: This is a full-time, permanent and onsite role at our office in Stockholm, Ostermalm. Our working hours are 8am-5pm from Monday to Friday.

In this role, you will:

• Assist customers, partners, and internal colleagues with any technical inquiries and supporting requests about our products. Build understanding of product features, functionalities and best practices, empowering them to resolve issues independently.

• Troubleshoot issues across our hardware and software platforms via phone, email, chat and remote desktop sessions, collaborating with developers and other stakeholders when necessary.

• Nurture and maintain strong customer relationships by demonstrating empathy, patience, and commitment to their success, whatever that looks like for them.

• Collaborate with our marketing team to monitor our social media channels.

• Assist in the development and maintenance of technical documentation such as articles, FAQs, and user guides tailored for target regions.

What We're Looking For:

• Experience in customer-facing role such as customer service, technical support or product support. Familiarity with Windows and/or iOS environment is a great asset.

• Experience with CRM and ERP systems (such as Salesforce or Dynamics) is a great asset.

• Empathic approach and skills in problem solving and active listening to resolve technical issues while maintaining high customer satisfaction are required.

• Communication and collaboration skills to interact with tech-savvy people while making computer novices feel supported and understood.

• Proficiency in written and spoken German and English is required. Any language proficiency would be considered as a plus.

Please note: This position is not an engineering or IT development role. We are looking for someone with a technical foundation and strong troubleshooting ability, but above all, a customer-focused mindset. Success in this role comes from your ability to listen empathetically, communicate clearly, and support users with patience and care-not from advanced programming or hardware engineering skills.

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled