Dynamics 365 Enterprise AI Architect

Job Title: Dynamics 365 Enterprise AI Architect
Salary: $160K $200K + 20% Bonus

No sponsorship available (including H1B, OPT, CPT)

Job Description:

We are seeking a Dynamics 365 Enterprise AI Architect to lead the enterprise architecture and target-state design for a Microsoft-based customer engagement and contact center ecosystem. This role focuses on Dynamics 365 Sales, Dynamics 365 Customer Service, Omnichannel, Copilot Studio, Azure, Power Platform, Teams, and Dataverse .

Key Responsibilities

• Own end-to-end enterprise architecture for customer engagement and CCaaS platforms
• Architect solutions across Dynamics 365 Sales, Customer Service, and Omnichannel
• Design unified journeys: lead-to-opportunity, opportunity-to-close, case management, service resolution
• Build AI-enabled solutions using Copilot Studio, conversational AI, virtual agents, and agent assist
• Define Azure integration architecture (API Management, Logic Apps, Functions, Service Bus, Event Grid)
• Lead integrations across ERP, telephony, identity, WFM/WEM, analytics, and enterprise systems
• Define Dataverse data architecture , customer 360 models, governance, and analytics (Power BI)
• Establish standards for security (Entra ID, RBAC, Key Vault), observability, and NFRs
• Drive architecture governance, ALM, DevOps, and platform lifecycle
• Partner with business and technology leaders on roadmap and execution

Requirements

• 12+ years in enterprise or solution architecture
• Deep expertise in Dynamics 365 Sales and Customer Service
• Strong experience with Omnichannel and contact center (CCaaS) architecture
• Hands-on experience with Power Platform, Azure, Microsoft Teams, Microsoft 365
• Experience with Copilot Studio and AI-driven solutions
• Strong background in API architecture and event-driven integration
• Experience with Dataverse, data modeling, governance, and analytics
• Strong stakeholder management and executive communication

Nice to Have:

• Regulated industry experience (Financial Services, Insurance, Healthcare)
• Azure, Power Platform, or Dynamics certifications

About Capgemini: Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion. Make it real | ;/div> Life at Capgemini: Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief