Helpdesk Analyst
(Las Vegas, NV, 89152) | 05/26/26
Job Description
Job Title: Helpdesk Analyst
Location: Las Vegas, NV (Day 1 onsite)
Description:
The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Summary of Essential Job Functions:
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit incident details from end users.
Assess severity of issues and categorize and assign accordingly. Route severe incidents according to process.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
Provide support and training to all end users on computer workstation operation, setup, configuration and other issues.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
Provision and deprovision of user accounts, systems, applications and network access.
Complete regular reviews of system users to ensure users are authorized and provisioned properly.
Perform routine security audits & other external compliance audits for all provisioned user accounts.
Position Requirements:
College level coursework in Computer Science or related field and/or 0-1 years equivalent work experience
Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices
Experience administering users and computers in a complex enterprise environment
Able to read and understand technical manuals and procedural documentation
Strong written and oral communication skills and effective interpersonal and relationship-building skills
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Regards,
Ajay Tanwar
E-Solutions Inc. | 2 North Market Street | Suite #400 | San Jose, CA - 95113
US Direct: ... | Fax: ...
Email: ... | Web: www.e-solutionsinc.com
USA | CANADA | UK | SINGAPORE | MALAYSIA | INDIA
Disclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
Helpdesk Analyst1helpdesk, troubleshoot, networking, Hardware United States
(Las Vegas, NV, 89152) | 05/26/26
Job Description
Job Title: Helpdesk Analyst
Location: Las Vegas, NV (Day 1 onsite)
Description:
The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Summary of Essential Job Functions:
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit incident details from end users.
Assess severity of issues and categorize and assign accordingly. Route severe incidents according to process.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
Provide support and training to all end users on computer workstation operation, setup, configuration and other issues.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
Provision and deprovision of user accounts, systems, applications and network access.
Complete regular reviews of system users to ensure users are authorized and provisioned properly.
Perform routine security audits & other external compliance audits for all provisioned user accounts.
Position Requirements:
College level coursework in Computer Science or related field and/or 0-1 years equivalent work experience
Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices
Experience administering users and computers in a complex enterprise environment
Able to read and understand technical manuals and procedural documentation
Strong written and oral communication skills and effective interpersonal and relationship-building skills
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Regards,
Ajay Tanwar
E-Solutions Inc. | 2 North Market Street | Suite #400 | San Jose, CA - 95113
US Direct: ... | Fax: ...
Email: ... | Web: www.e-solutionsinc.com
USA | CANADA | UK | SINGAPORE | MALAYSIA | INDIA
Disclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
Helpdesk Analyst1helpdesk, troubleshoot, networking, Hardware United States
Job ID: 523044960
Originally Posted on: 5/30/2026
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