Looking for a candidate with MSP industry experience to come in with solid real-world troubleshooting experience. Tier 2 / Tier 2.5 Support Engineer- Strong Windows desktop and server troubleshooting experience
Comfortable troubleshooting Microsoft 365 environments
Able to get around in Azure / Entra without hand-holding
Mid-level firewall and networking experienc
Understanding of VPNs, switching, VLANs, wireless, DHCP/DNS, etc.
Experience working in RMM and PSA platforms
Ability to troubleshoot independently and think critically
Strong communication skills with end users and clients
Experience in an MSP environment is highly preferred
Own issues, troubleshoot efficiently without assistance and escalate when appropriate
Strong follow-through and accountability
Good documentation habits
Coachable and willing to continue learning
Ability to work in a fast-paced environment without constant supervision
**Preferably candidates supporting multi-site businesses, retail, pharmacy, healthcare, or similar environments
Comfortable troubleshooting Microsoft 365 environments
Able to get around in Azure / Entra without hand-holding
Mid-level firewall and networking experienc
Understanding of VPNs, switching, VLANs, wireless, DHCP/DNS, etc.
Experience working in RMM and PSA platforms
Ability to troubleshoot independently and think critically
Strong communication skills with end users and clients
Experience in an MSP environment is highly preferred
Own issues, troubleshoot efficiently without assistance and escalate when appropriate
Strong follow-through and accountability
Good documentation habits
Coachable and willing to continue learning
Ability to work in a fast-paced environment without constant supervision
**Preferably candidates supporting multi-site businesses, retail, pharmacy, healthcare, or similar environments
Job ID: 523036148
Originally Posted on: 5/30/2026
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