Product Manager with Field Service

Title: Product Manager with Field Service FTE Location: Plano, TX preferred (hybrid) Keynote: Should be having either Sales Service Management or Field Service look for folks who have worked on field service at one of these companies: Service MAX, PTC, IFS, Salesforce Job Description Role Overview As a Product Manager Field Service & AI Innovation , you will play a central role in defining and delivering our roadmap. You ll collaborate with engineering, design, sales, and customer success to identify high-value problems in the service lifecycle and deliver solutions that are AI-native, scalable, and loved by users . This is both a builder and a visionary role: someone who thrives on understanding customer pain points, shaping the product strategy, and learning from industry best practices. Qualifications

3 8+ years of product management experience , ideally in Field Service Management, Service Lifecycle Management, or Aftermarket Solutions .

Exposure to AI/ML applications in enterprise software (e.g., optimization, recommendation systems, conversational AI).

Strong understanding of FSM workflows : scheduling/dispatch, mobile technician enablement, service contracts, parts & warranty.

Excellent skills in roadmap planning, stakeholder alignment, and customer discovery .

A balance of strategic vision and execution detail you can zoom out and zoom in with ease.

Strong communicator who can influence cross-functional teams and industry stakeholders.

Roles & Responsibilities Responsibilities

Own the product strategy and roadmap for AI-driven field service capabilities.

Identify and prioritize high-impact AI use cases across technician experience, scheduling optimization, predictive maintenance, knowledge management, and customer engagement.

Work closely with engineering and data science to translate AI/ML capabilities into practical workflows .

Partner with customers, prospects, and industry leaders to gather insights and validate ideas.

Define clear KPIs and success metrics (adoption, efficiency gains, cost savings).

Stay ahead of the market analyze competitors, trends, and evolving AI capabilities in FSM.

Contribute to thought leadership (blogs, events, webinars) to position the product as a category leader.