Deskside Support - Local to Santa Ana California / Local to Pittsburgh

Role: Deskside Support - Local to Santa Ana California / Local to Pittsburgh Introduction: As a Deskside Support technician, you will be responsible for providing technical support and maintenance for desktop computing environments in our company''s offices in Santa Ana, California or Pittsburgh, Pennsylvania. You will troubleshoot, diagnose, and resolve service requests related to desktop applications, hardware, network connectivity, and peripheral devices. Additionally, you will be responsible for installing, configuring, and maintaining both hardware and software, as well as providing end-user support and excellent customer service. Responsibilities: Troubleshoot and resolve service requests for desktop applications, network connectivity, and hardware and peripheral devices

Install, configure, and maintain hardware and software

Diagnose and repair end-user system failures, printer failures, and other peripheral device failures

Provide network support by troubleshooting network devices to ensure connectivity

Implement virus detection and eradication procedures

Provide end-user support in person, by telephone, or via email

Act as a model of customer service excellence for organizational staff members

Requirements: Required Skills: Analytical Skill

Antivirus

Communication

Computer Hardware

Conflict Resolution

Customer Service

Network

Problem Solving

Technical Support

Preferred Skills: Excellent problem-solving and analytical skills

Comprehensive knowledge of computer systems

Strong verbal and written communication skills

Patient, friendly demeanor with a great aptitude for listening