Network Operations Center Technician (NOC)

Job Requirements Columbia, MD Top Secret/SCI Full Scope Polygraph Entry Level (less than 2 yrs experience) $50,000 - $60,000 Job Description U.S. citizenship, Cleared (Full scope poly) Fulltime Looking for: Week One - M/W/F - 7pm-7am Week Two - T/TH - 7pm - 7am Role Details Shift: Rotating 24x7 coverage, 12 hour shifts (nights, weekends, and some holidays required) Location: Columbia Md. Experience Level: Entry to Mid-Level, We will train you. Required Skills Monitor enterprise-grade network management systems (e.g., SolarWinds) Identify alarms, performance degradation, and anomalous behavior Validate alerts and distinguish false positives from service-impacting events Incident Management Create, update, and manage trouble tickets in systems such as ServiceNow, Jira, or Remedy Perform initial triage to determine severity, impact, and escalation path Escalate incidents in accordance with documented runbooks and SLAs Maintain accurate timestamps and event logs for auditability Technical Troubleshooting (Tier 1 Scope) Perform basic Layer 1-2 diagnostics: o Interface status verification o Remote power cycling o Loopback testing o Port resets o Fiber/copper connectivity validation Review device logs and interface statistics Identify when escalation to Tier 2/Engineering is required Communication & Coordination Act as primary operational contact during incidents Provide timely, clear status updates to internal teams and customers Coordinate with field technicians, carriers, and third-party providers Participate in bridge calls during high-severity outages Documentation & Process Discipline Maintain detailed incident notes and resolution summaries Update internal knowledge base and runbooks as needed Follow established change management and escalation procedures Support compliance and audit documentation requirements group id: 10515136 N Name Hidden Recruiter Apply now