The Systems Administrator that has IT Service Management (ITSM) platform administration experience and provides support for the overall workload and execution of Operations and Maintenance(O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow. This position does not require shift work but may require being on-call on a scheduled rotation for call-in support and occasional off-hour assignments.
Position Responsibilities:
Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage.
Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices.
Assists deployment team with approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
Assists with developing installation instructions and supporting documentation to affect system design deployments
Works with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues
Required Qualifications:
Must have an active TS/SCI Clearance with Polygraph.
Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 3 months of hire
A Bachelor's Degree in Computer Science, Informa on Technology, or related field and at least 5 years work experience
Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions
Strong analytical and strategic thinking skills with a service-oriented mindset
Good team player with a strong willingness to participate and help others
Ability to priori ze in a fast-moving environment with a high sense of urgency and self-motivation
Desired Qualifications:
Experience with managing work tasks via ServiceNow
Experience with enterprise technologies such as Splunk and Amazon Cloud services
Experience with virtual infrastructure and containerization
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.
Pay Range :
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.Want to find more Technology opportunities?
Check out the 164,721 verified Technology jobs on iHireTechnology
Sign Up for Job Alerts
